Air India, a leading player in global aviation, has unveiled a novel initiative to elevate the passenger experience. Cabin Executive Plus (CE Plus), a brand new iPad app, is set to equip over 1,200 cabin executives with the tools to deliver personalised service and streamline operations.
Empowering Cabin Crew For Personalised Service
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This app marks a significant step towards Air India’s goal of enhanced customer satisfaction. CE Plus empowers cabin executives with cutting-edge digital solutions on handheld devices, allowing them to readily access crucial information for a more personalised approach.
Developed through a collaborative effort between Air India’s in-house digital technology and design teams, alongside in-flight services specialists, CE Plus offers a comprehensive suite of features designed to optimise both guest experience and crew management throughout the entire flight.
CE Plus is a data-driven personalisation app that integrates guest profiles with real-time seat maps, allowing cabin executives to easily access passenger preferences and special requests. It also displays frequent flyer status and benefits, providing a tailored service experience.
The app also allows cabin executives to document and photograph maintenance issues, with offline observations automatically routed to Air India’s engineering teams upon landing. It also enhances crew efficiency by optimising work assignments based on aircraft type requirements and providing centralised access to essential documents.
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A Future Of AI And Innovation
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“Our cabin crew are the embodiment of Air India’s service philosophy,” remarked Dr. Satya Ramaswamy, Chief Digital and Technology Officer at Air India. “CE Plus empowers them with valuable data at their fingertips, enabling them to elevate the guest experience in numerous ways, from offering preferred meals and beverages to addressing specific requests.
With exciting AI-powered features planned for the future, CE Plus promises to be a game-changer, setting Air India apart when it comes to in-flight hospitality.” The future of CE Plus is brimming with exciting upgrades designed to further elevate the guest experience and empower cabin crew.
These include personalised birthday surprises for high-tier loyalty members, proactive service recovery solutions based on past travel data, multilingual menus to bridge language barriers, AI-powered recommendations for personalised food and beverage service, and even a camera lens cabin view for swift detection of any passenger inconvenience.
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With the implementation of CE Plus, Air India is soaring towards a future of personalised service and a significantly enhanced guest experience.
Cover Image Courtesy: Wikimedia Commons
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