Air India Offloads Finance Company Corporate Head For Speaking Rudely To Crew; Departure Delayed By An Hour

Recently, a corporate head of a big finance company was offloaded from a flight when she behaved rudely with the crew members of the flight.

by Tooba Shaikh
Air India Offloads Finance Company Corporate Head For Speaking Rudely To Crew; Departure Delayed By An Hour

If you’ve worked in Customer Service, you know how rude some people can be. Recently, a corporate head of a big finance company was offloaded from an Air India flight when she behaved rudely with the crew members. She was allowed on the next flight only when she gave reassurances about her behaviour. Here are all of the important details that you would need to know about this singular incident.

Air India Offloads Finance Company Corporate Head

Air India crew
Image Credits: Wikimedia Commons

According to an article which was recently published by The Times Of India or TOI, this incident took place on Tuesday, March 5, 2024. The flight on which it happened was numbered AI-161. The flight was heading to London from the Indira Gandhi International Airport or IGIA in Delhi.

If reports are to go by, the executive started arguing with the crew members and being rude to them soon after she boarded the business class. When her rude behaviour continued to persist, the crew members intimated the pilot about it.

Given that the flight would be a long one, she was viewed as a potentially unruly passenger. The pilot, therefore, decided to deboard her. Since her baggage was already checked in, offloading it took time. This ended up delaying the flight by an hour.

Also Read: AirAsia Is Back With Its ₹0 Base Fare Sale & Air India Express Is Offering Spl Fares For Check-In Baggage-Free Travel

Allowed On The Next Flight Only After Reassurance Of Her Behaviour

Air India crew
Image Credits: Wikimedia Commons

The TOI article said that the rude passenger was allowed on the next flight only after reassurance of her behaviour. As per an Air India spokesperson cited in the TOI article, the passenger was offloaded at the behest of the captain.

The spokesperson also said that Air India accords top priority to the safety of passengers as well as the crew members.

Also Read: DGCA Slaps ₹30L Fine On Air India After 80-YO Dies At Mumbai Airport Due To Wheelchair’s Non-Availability

Have you ever travelled on a flight with a rude passenger? How did the crew members deal with them? How do you deal with rude co-passengers on a flight? Let us know in the comments section below!

Cover Image Credits: Wikimedia Commons

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