In a significant step to transform air travel for its passengers, Air India has inaugurated its Air India Centre of Digital Innovation (CODi) in Kochi. This new centre will focus on leveraging Artificial Intelligence (AI) and data-driven solutions to streamline operations and make travel easier for flyers. Scroll on to know more about the new facility.
Air India Inaugurates Centre Of Digital Innovation In Kochi
Air India recently opened doors to a new facility called CODi in Kochi. This new centre will focus on developing customer-facing digital touchpoint technologies and cutting-edge data and AI capabilities. With all this, they hope to shape Air India as a modern, world-class airline. Air India CODi was inaugurated by the Chairman of Tata Group and Air India, N Chandrasekaran.
This new facility is located in the Caspian Techparks facility in Infopark Phase II of Kochi. It has nine floors of office space with a mix of workstations, meeting rooms, collaboration spaces, and discussion cabins. Air India CODi also has a one-of-a-kind design collaboration space named ‘Bodhi Tree’. Furthermore, various floors of the building are named after erstwhile historic kingdoms from Kerala, such as Travancore, Venad, Kochi, Valluvanad, Eranad, Kozhikode, Arakkal, Kottayam and Chirakkal.
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Enhancing Traveller’s Experience With Technology
During the inauguration ceremony, N Chandrasekaran shared his vision of a data-driven, AI-infused future for Air India. Noting the AI-driven advancements in today’s scenario, he urged the teams to develop digital interfaces and experiences that will enhance intelligence and empathy at Air India’s customer-facing digital touchpoints. He also called for digital tools that will empower frontline Air India staff to excel in passenger service.
Dr Satya Ramaswamy, Chief Digital & Technology Officer at Air India, said, “The Air India Centre of Digital Innovation will be a space for collaboration and innovation for our talented workforce that will focus on developing customer-facing digital touchpoint technologies and cutting-edge data and AI capabilities.”
He further added, “In the last two years, the team has made significant contributions to elevate customer delight through digital touchpoints as well as AI and data-driven decision-making capabilities across all our internal departments, as part of Air India’s Vihaan.AI transformation program. I am confident that Air India CODi will help further enhance the experience of our guests.”
Also Read: Soon, You Could Fly Non-Stop From Bengaluru To Cape Town As Air India Explores New Routes
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Cover Image Courtesy: Supplied & X/airindia
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