The District Consumer Disputes Redressal Commission of Chandigarh has directed the airline Emirates to pay ₹30,000 as compensation to a flier whose luggage was tampered with and damaged. Ekta Sehgal, who was the flier, said that her bags even had a few articles missing. She therefore requested the airline to compensate her for the missing items. Here are all of the other important details that you would need to know about this case.
Chandigarh District Consumer Court Directs Airline To Pay Flier
According to an article which was recently published by The Indian Express or the IE, Sehgal was flying from Accra, which is the capital city of Ghana, to Dubai in the UAE. From there, she flew to the Indira Gandhi International Airport or IGIA in New Delhi. She checked in with two bags for the flight on October 16, 2022.
One was green and the other one was blue. At the time, both of the bags combined weighed a total of 43 kilogrammes. The flight landed at the New Delhi airport on October 17, 2022. When Sehgal went to the conveyor belt to retrieve the bags, she didn’t get them. She was then told to look for her bags in an isolated area where she found her bags in a haywire condition.
Court Says Airline Bound By The Montreal Convention
She said that the locks had been broken and they were not even zipped properly. All of the contents of the bags were upturned and not how she had packed them. There were even some items missing from the bag and upon re-checking, their weight was now 39.2 kilogrammes. She requested the airlines to compensate her for the lost articles.
The airline asked her to provide them with the invoices of the lost items but she failed to do so. They then offered her $200 (₹16,710) as a goodwill gesture as she was a frequent flier. However, the court stated that the airline was bound by the Montreal Convention. Hence, the court asked airlines to pay ₹20,000 as compensation and ₹10,000 as litigation fees.
Has anything like this ever happened to you while you were travelling? Let us know in the comments section below!
Cover Image Credits: Wikimedia Commons and Justdial
For more such snackable content, interesting discoveries and the latest updates on food, travel and experiences in your city, download the Curly Tales App. Download HERE.