Travellers using Dubai Airport(DXB) have now access to a large customer help desk that offers “always-on” contact to DXB customer support specialists whenever, wherever, and on their preferred channel. Travellers can access support at the new contact centre via phone, email, live chat, and social media on the @DXB and @DubaiAirports platforms, as well as the soon-to-be-available WhatsApp for Business.
How Does This System Work?
To guarantee smooth running and visitor assistance, Dubai Airports introduced the new unified DXB service later this year.
The help desk offers linguistic assistance around-the-clock with the most current and accurate information. They transport the information via all available channels. The info includes automated flight status checks that can be used without speaking with an agent.
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Crucial DXB companies including Emirates, dnata, the General Directorate of Residency & Foreigners Affairs, GDRFA, Dubai Customs, and the Road Transport Authority have access to computerized navigation when necessary.
Also Read:Travelling To UAE? Dubai Airport Implemented This New Testing Rule
Dubai Airport Arranged Multiple Tie-Ups For This Setup
To implement this best practice, Dubai Airports has partnered with Teleperformance. A top company that provides business solutions that integrates a combination of human and technological tools. This helps solve visitors’ queries swiftly and simply with the satisfaction of customers.
With the formal restoration of its northern runway on June 22, DXB resumed using both of its runways. From May 9 on, the airport was shut while a comprehensive renovation was being done.
In other news, DXB experienced its highest quarter since 2020 with 13.6 million passengers in Q1 2022. The number of passengers passing through DXB’s terminal reached 10 million for the second quarter. In March of this year, 5.5 million people travelled there.