“Hats Off To Crew,” Netizens Applaud Calm Response Amid Passenger Outrage Over Mumbai-Delhi Flight Delay

IndiGo has frequently made headlines owing to flight delays. Just recently, a flight from Pune Airport heading to Kempegowda International Airport in Bengaluru was delayed for a whopping five hours after the pilot said his flying hours had expired. These delays have become commonplace in many airlines and the ground staff often ends up bearing the brunt of angry passengers. A video that is now making rounds on social media shows exactly that. Frustrated passengers of IndiGo taking their anger out on the hapless crew.

Angry Passengers Yell At IndiGo Crew After Flight Delay

“Hats off to the crew of flight 6E 2236 for maintaining their composure, especially if the flight delay was due to Indigo’s error.

This is how staff should be treated? It’s troubling to see people losing their sense of civility, and flight attendants often bear the brunt of it.… pic.twitter.com/vjqmVsWVC9

— Rattan Dhillon (@ShivrattanDhil1) September 29, 2024

In a video that was shared on X (formerly known as Twitter), angry passengers whose flight have been delayed are seen yelling ruthlessly at the ground staff. As per the post, this incident happened when IndiGo flight 6E 2236 was delayed owing to some management issue.

As per data by flightradar, this flight was from Chhatrapati Shivaji Maharaj International Airport or CSMIA in Mumbai. It was headed to the Indira Gandhi International Airport or IGIA in Delhi. After the flight was delayed and no clarity was given to the passengers, they lashed out at the crew.

The IndiGo crew members are, quite literally, mobbed by angry passengers, several of whom are yelling at them. A man is even seen yelling at the top of his lungs while the crew members are trying to placate the passengers and reason with them.

Also Read: IndiGo CEO, Pieter Elbers, Reflects On His Two Years Of Travel Through India; Shares His Experience Of Visiting 30 Indian Cities

This Is How The Netizens Reacted To This Upsetting Video

Problem is Higher Management in India is not accountable. Frontline staff everywhere has to bear the brunt. There are no clear guidelines in case of something going not according to plan and even if there are , these are not enforced. If Indigo has provided food and hotel,…

— Parminder Singh (@PSMangat) September 29, 2024

A number of people took to the comments section to sympathise with the crew members and appreciate their unflappable demeanour in the face of such fury.

Lack of communication. Chain of command is hierarchical & delays in approvals add insult to injury. At times, simple solutions are achieved only with aggravation. Inexplicably Indian service sector has taken this as a passé manträ. No aggravation – no solution. Scream- solved.

— 🇮🇳 अजीत অজীত Ajit అజిత్ અજીત اجیت अजित (@the_ajitsingh) September 29, 2024

One commenter pointed out that the actual people at fault are the management of the company but these ground staff end up bearing the brunt of it all. Another person said that money cannot buy manners.

It’s true that ‘money can’t buy you manners.’”🙏🏻 💯🙏

— Kuldeep (@ksb454) September 29, 2024

Also Read: Passengers On IndiGo’s Mumbai-Phuket Flight Complain About Being Stranded In Penang With Clogged Toilets & Limited Food

Have you ever experienced a flight delay? How did you react? How would you have reacted if you were in this same situation? Let us know in the comments section below!

Cover Image Credits: @ShivrattanDhil1/X (Formerly, Twitter)

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