Jabez Samuel booked an Ola cab in Hyderabad for four hours as he had to travel to different places for personal work. He boarded the cab with his wife and a helper at 10 am. But what followed was utter mayhem. From the driver’s rude behaviour initially, to the passengers being abruptly asked to deboard mid-ride, Jabez Samuel had an awful experience. And he took Ola to the court. Here’s what followed.
Cab Driver Behaved Rudely With Passengers & Asked Them To Disembark Mid-Ride
According to a report by The Times Of India, Jabez Samuel won a compensation of ₹1 lakh from the ride-hailing firm Ola. After Jabez, his wife and helper boarded the cab at 10 am, he requested the driver to switch on the AC. The driver declined. The Hyderabad man also noticed the cab was very dirty. After travelling for 4 to 5 km the driver suddenly stopped the car and rudely told the trio to disembark the vehicle. To avoid any confrontation with the agitated driver, Jabez, his wife and the helper calmly got out of the vehicle.
Later Jabez filed an email complaint with Ola and sought a refund and compensation for the inconvenience and hardship suffered. They also spoke to customer care executives about the chaotic trip. He stated that he received multiple calls demanding to clear the bill amount. To avoid unwanted conversation, he paid the bill.
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Ola Directed To Pay ₹1 Lakh Compensation To Hyderabad Man
Ola, in its response, stated the man should have impleaded the driver instead of the company. Furthermore, the ride-hailing firm said Ola Cab was just the name of an internet-based application and not a legal entity So, it gave this reason to dismiss the case. The local consumer disputes commission reasoned that the driver’s action showed a deficiency of service and reflected unfair trade practices. It asked Ola to pay Samuel ₹1 lakh as compensation.
Meanwhile, have you ever faced such unpleasant situations with cab drivers?
Cover Image Courtesy: Ola Cabs Blogs
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