Air India has taken a significant step towards enhancing customer experience by integrating Apple AirTag with its baggage-tracking system. This innovative move allows passengers using Apple devices to track their checked-in baggage digitally. As the first airline in Asia to offer this feature, Air India aims to address baggage mishandling efficiently.
Air India Baggage Tracking System: A Game-Changer
In a pioneering initiative, Air India has introduced the Apple AirTag location feature within its baggage-tracking system, marking a first in Asia. This integration is designed to help customers using iPhones, iPads, or Macs to keep tabs on their luggage. With more than 100 million items of baggage handled annually. This system promises to make lost or delayed baggage a thing of the past.
The airline’s mobile app and website have also been upgraded to support this feature. This allows users to link their AirTag’s location data through the ‘Find My’ app. This digital support aids in locating misplaced bags within the airport premises and speeds up the recovery process.
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How To Use The Air India AirTag Feature
For passengers whose luggage does not arrive at the destination, the process is simple. Report the missing baggage at Air India’s Baggage Counter and file a Property Irregularity Report (PIR). Then, generate the ‘Share Item Location’ link via Apple’s ‘Find My’ app and associate it with the PIR number on the Air India mobile app or website. This shared link will help authorised airport teams quickly locate the baggage.
A Commitment To Digital Innovation
Dr Satya Ramaswamy, Chief Digital & Technology Officer at Air India, emphasised the brand’s focus on innovative digital solutions, stating that this integration aligns with the company’s commitment to providing a world-class experience.
Air India has set the benchmark for customer-centric service by offering this advanced baggage tracking system, positioning itself as a leading global airline while retaining its Indian identity.
With this new digital capability, Air India not only sets a precedent in Asian aviation but also reaffirms its dedication to enhancing passenger convenience. This move showcases the airline’s modernisation efforts and commitment to a hassle-free travel experience.
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