Travelling by train, car, or flight is always tiring, especially when you have an infant with you. Holding a baby throughout a flight can be stressful, which makes getting the right seat a basic need. Recently, an X user shared his friend’s experience who was travelling with his wife and infant on an IndiGo flight. What happened next was completely unexpected. Scroll down to know more!
Parents Travelling In IndiGo Flight With Infant Face Seat Issues
Do not miss this if you are travelling with infant on Indigo…
A friend traveling with his wife and infant tried to complete web check-in.
As visible in the image, all available seats were shown in alternate rows with no adjacent seats selectable together.
For almost a… pic.twitter.com/2pEZEvooUl
— Bigul Chugh (@bigulchugh) February 12, 2026
A user, Bigul Chugh (@bigulchugh) on X shared his friend’s experience travelling with his wife and infant. During online booking, the couple tried to reserve two seats next to each other. However, the system showed only scattered seats in alternate rows. No adjacent seats were available to select together. For almost a month, the passenger kept checking the website, hoping that two seats side by side would open up. That did not happen.
Finally, when he decided to simply check in, he received a message saying, “Passengers travelling with an infant must select seats.” He was ready to pay for adjacent seats, but the system did not show suitable options.
Also Read: “Congratulations! You Saved ₹0,” IndiGo’s Booking Prompt Sparks Hilarious Reactions Online
Here’s How IndiGo Staff Responded
Left with no option, the traveller contacted IndiGo customer care. The executive then assigned the couple adjacent seats free of charge and completed the check-in. As per the policy, parents travelling with an infant are supposed to get adjacent seats, but this is clarified only after the passenger calls customer support.
The post also stated, “This feels less like a system limitation and more like a deliberate push to extract seat fees, even from families travelling with infants, despite the airline having a policy to seat them together.”
In a statement to NDTV, the airline said that infants below two years travel on a parent’s lap and are not given a separate seat, as per standard rules. IndiGo added that its system is designed to automatically assign adjacent seats to one adult and one child within the same booking reference after the booking is completed.
What are your thoughts on this? Tell us in the comments below!
Also Read: “Use That As A Bedsheet,” Vlogger Pranks IndiGo Staff With Banner-Sized Boarding Pass
Cover Image Courtesy: Canva Pro/ Kaspars Grinvalds & Wikimedia Commons/ Laurent ERRERA