A Mumbai-based woman has claimed that she was attacked and threatened by an Uber driver after refusing to pay an additional ₹40 toll charge in cash, despite having already paid the fare shown on the app. What happened next will shock you. Read on to know more.
Mumbai Woman Accuses Uber Driver Of Harrasing Her
View this post on Instagram
Taking to her Instagram, Shivanii shared a story where she stated she had booked an Uber ride from Mahalaxmi to Nerul. While the trip was originally priced at ₹460, the final cost was updated to ₹501 by the end of the ride, which she agreed to pay.
She further alleged that the confrontation started when the driver asked for an additional ₹40 in cash for toll charges. Since she believed the toll amount was already included in the fare, she refused to pay extra. According to Shivanii, the situation soon escalated. She claimed the driver tried to stop her from getting out of the cab and became aggressive when she stepped out. After she pushed him away in self-defence, she alleged that he slapped her, twisted her arm, and continued to threaten and intimidate her.
In a post, she described the incident and stated that what started out as a disagreement over a small amount of money turned into a serious safety issue. She quickly contacted her office colleagues, who arrived at the scene to help her. The creator also alleged that several witnesses stepped in to help. She claimed the driver showed no remorse and kept threatening her even after others stepped in.
She wrote, “What followed was not just an argument. He slapped me. He grabbed and twisted my hand, hurting me. And then said, “Phir se maar ke dikhaun kya?”
Shivanii also complained about Uber’s handling of the incident. According to her, the platform first blocked her account, citing driver safety concerns, while the driver’s account was still active.
How Did Uber React To It?
As soon as the video went viral, Uber took to her post and commented on it. The company said it was deeply sorry for Shivanii’s experience and reiterated that passenger safety remains its top priority. The company stated that any form of physical harm or intimidation is unacceptable on its platform and that it strongly condemns the driver’s alleged actions.
Uber added that it had taken appropriate action in accordance with its policies, acknowledged concerns regarding the support provided during the incident, and said it is working to strengthen its response in such cases. The company also confirmed that Shivanii’s account had been reinstated and assured her of continued support as she pursues the matter with law enforcement authorities.
Cover Image Courtesy: Instagram/Shivanii
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FAQs
Is Uber available in Mumbai?
Yes, Uber is fully available in Mumbai.
How much does 1 km of Uber cost?
Uber does not have a flat global rate per kilometer.
Who is better, Ola or Uber?
Uber is favored for its smoother app experience, better-maintained cars, and stricter routing.