Social worker Shubham Kushwaha took to X to highlight an incident in which a cabin crew member on an IndiGo flight from Raipur to Delhi allegedly denied a diabetic passenger access to the washroom before the flight landed. The post also claimed that the crew member misbehaved with the passenger. The airline has now responded to the claim.
IndiGo Denies Diabetic Passenger Washroom Access Before Landing
A social worker took to X to share that the crew on an IndiGo flight from Raipur to Delhi denied a diabetic passenger access to the washroom before landing. In the post, he shared, “Air Hostess Neha of Indigo Flight 6E6313 (Raipur to Delhi, 16:50 departure) denied a Diabetic passenger access to the washroom at 6:15 PM despite sufficient time before landing, and when requested, she misbehaved with the passenger.”
That’s not all, even after the plane landed at 6:35, the IndiGo crew member did not allow the diabetic passenger to use the washroom, the post claimed. “Who takes responsibility for such behaviour by flight attendants towards passengers? Passengers deserve dignity and respectful treatment, not arrogance,” the post further added.
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Airlines Respond To The Post
IndiGo and the Ministry of Civil Aviation have both responded to the complaint on X. The Ministry of Civil Aviation asked them to share the flight details mentioned and expressed regret over such behaviour.
IndiGo also responded to the post and said, “Dear Sir, we sincerely regret the inconvenience and concern experienced by the travelling customer. The safety and well-being of our customers remain our highest priority at all times. As per standard safety protocols, once the seat belt signs are on, including during critical phases of flight such as taxi, take-off, descent, and landing, passengers are required to remain seated with their seat belts fastened, and crew actions are guided accordingly. We truly appreciate your understanding and cooperation, as these measures are implemented solely to ensure a safe and comfortable journey for everyone onboard.”
Also Read: IndiGo Passenger’s Power Bank Catches Fire, Injuring 5 People In Chandigarh; Flight Evacuated
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What is the viral IndiGo incident about?
A social media post alleged that a cabin crew member on an IndiGo flight denied a diabetic passenger permission to use the washroom before landing.
Why can washroom access be restricted before landing?
Airlines usually restrict passenger movement during take-off and landing for safety reasons, as instructed by aviation regulations.
Are there special rules for diabetic passengers on flights?
Passengers with diabetes are generally advised to inform cabin crew about any urgent medical needs during the flight and carry required medication and medical essentials.