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Saudi Arabia Reveals Its Best And Worst Airlines In New GACA Complaint Index: Report

GACA’s latest complaint index for September 2025 reveals Saudi Arabia’s top-performing airlines and airports.

by Deeplata Garde
Saudi Arabia Reveals Its Best And Worst Airlines In New GACA Complaint Index: Report

Travelling from or to Saudi Arabia? Well, flying through the region and its airlines has become a little easier to navigate. Thanks to the General Authority of Civil Aviation (GACA) newly released report. The report by GACA includes the latest complaint index for September 2025, which explains the ranking of airlines and airports based on passenger feedback. You’ll be pto hear that around 2,400 complaints were filed last month. So, this report gives a detailed narrative of the airlines and airports together. 

Saudi Arabia Reveals Its Best and Worst Airlines in New GACA Complaint Index

Flyadeal Tops the Airline Rankings

According to Arabian Business, GACA’s report confirms flyadeal securing the top position, with the least number of complaints, i.e. 38 complaints per 100,000 passengers. Also, the complaint resolution turnaround was a 98% timely resolution rate. flynas leads the ladder by 43 complaints per 100,000 passengers and a perfect 100% on-time resolution, which is pretty perfect. Saudia Airlines registered 54 complaints per 100,000 passengers and resolved 90% complaints on time.

From flight disruptions, baggage services, to ticketing problems, these are the major complaints reported by GACA’s report. This is all aligned with the end goal of encouraging accountability in the aviation sector in the Kingdom. 

Top Airports for Passenger Satisfaction

Now let’s talk about airports in Saudi Arabia. King Khalid International Airport in Riyadh secured the top place with only 15 complaints logged per 100,000 passengers. The resolution rate?A flawless 100% resolution rate. Abha International Airport recorded only four complaints per 100,000 passengers, while Sharurah Airport led the domestic category with a single complaint per 100,000 passengers, all resolved on with 100% timely rate.

Also Cover Image Courtesy: GACA July 2025 Index: Saudia Tops Airline Rankings, Riyadh Airport Leads In Passenger Satisfaction

Driving Transparency and Better Service

GACA stresses that the monthly index helps travellers make informed choices while pushing airlines and airports to improve service. To support this, the authority provides airport operators with guidelines for handling passenger complaints and runs training workshops for airline and ground staff on customer rights.

Passengers can submit feedback anytime through phone (1929), WhatsApp (011 525 3333), social media, email, or the GACA website, ensuring that complaints are heard around the clock.

Cover Image Courtesy: King Khalid International Airport/Website

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First Published: October 24, 2025 4:36 PM