Nearly 400 IndiGo flyers have been stranded at Istanbul Airport for over 24 hours now. This is due to delays and cancellations of flights from Istanbul to Delhi and Mumbai, and this has left the passengers angered. Many of them took to social media platforms to voice their frustration and shared that no clear communication has been made from the airline officials and hundreds of passengers have been left with no food, accommodation, and limited lounge access.
IndiGo Flyers Stranded In Turkey With No Food, Stay
According to India Today, more than 400 passengers flying with IndiGo have been stranded at Istanbul Airport for over a day now. It all began when a flight from Istanbul to Delhi that was scheduled to depart at 8:10 PM on December 12, was initially delayed to the next day at 1:30 PM. Reportedly, the flyers were not provided with sufficient information or support by the airline.
On the same day, a flight from Istanbul to Mumbai which was initially scheduled to depart at 8:15 PM on December 12, was pushed to 11:00 PM. The flight was again delayed to the following morning at 10 AM. What was more frustrating for the passengers was that IndiGo wasn’t sharing updates or announcements about these flights. Rather, Turkish Airlines staff were providing them with updates.
Reportedly, despite promises of lounge access as compensation for the delay, passengers were left stranded as the lounge at Istanbul Airport was overcrowded. This comes days after IndiGo was rated among the world’s worst airlines in 2024 by AirHelp.
Also Read: Uber Ordered To Pay ₹54,000 To Delhi Resident For Delayed Cab Service; Details Inside
Passengers Share Their Woes On Social Media
Frustrated by IndiGo’s lack of communication and adequate support, many passengers stranded in Turkey took to X (formerly Twitter) to share their issues. Many posted videos of people roaming around the airport to find help, while others could be seen engaging in heated conversations with authorities to know more about the situation. Here are some of these posts that will give you a fair idea about their current situation.
Hey @IndiGo6E , your handling of flight 6E0018 from Istanbul to Mumbai on Dec 12 has been a disaster. Scheduled to depart at 8:15 PM, it was delayed to 11 PM on the same day. Fine, we waited. Then it was shockingly pushed to 10 AM the next day. What’s going on?
— Parshwa Mehta (@parshwa_1995) December 12, 2024
@IndiGo6E, you owe every passenger on this flight an explanation, an apology, and fair compensation. We need to know how you plan to make up for the lost time, the chaos, and the lack of support.
— Parshwa Mehta (@parshwa_1995) December 12, 2024
@IndiGo6E Turkish Airlines staff misbehaving with all passengers. No one from Indigo here yet. Shameful.
Stuck at the airport for more than 26hrs, waiting for Istanbul to Delhi flight.#worstairlinesever pic.twitter.com/WknGA0SJfp
— divykriti madaan (@MadaanDivykriti) December 12, 2024
@IndiGo6E ,After months of saving to book a flight home to India, I’m now stranded in Istanbul, exhausted and sick, thanks to your delays and cancellations!
Delayed TWICE by an hour, CANCELLED with no notice RESCHEDULED 12 hrs later, NO DETAILS or final confirmation!
— Anushri Bhansali (@BhansaliAnushri) December 13, 2024
There’s no Indigo rep at the airport, no accommodation or meal vouchers, and I’m sick with a fever now! My worried parents can’t even get in touch with indigo via call-no one picked, and over 400 passengers are stuck with no support, @IndiGo6E
— Anushri Bhansali (@BhansaliAnushri) December 13, 2024
@IndiGo6E multiple people stuck at Istanbul airport. Turkish airlines are not able to change the booking for us because you are not responding. Have never experienced something like this before. The flight was Istanbul to Mumbai which we missed because of a delay of the JFK-IST.
— Mitul Jhaveri (@MitulJhaveri1) December 11, 2024
@IndiGo6E flight 6E18 from IST to BOM is delayed by 14 + hours – would like to request a refund. Thanks!
— Vaibhav Keswani (@Gonekeswani) December 13, 2024
@IndiGo6E worst flight and very irresponsible and unprofessional airline. I booked the flight from Edh to Delhi via istanbul . I have made stuck at the istanbul airport due to an indigo flight being overbooked. I have been waiting for last 7hrs and no one knows anything
— Aditi Singla (@aditi_singla1) December 12, 2024
We have a flight from Istanbul to Delhi operated by @IndiGo6E almost 500 people stranded in the airport, actual time is 20:10 but now they said due to some unforeseen reason it is delayed to next day afternoon 13:30 pm, such bullshit, is this the way you treat your passengers pic.twitter.com/MXDdvnVnBX
— TARAKavignesh_ (@mtarakavignesh) December 11, 2024
Indigo flight 6E 18 from Instanbul to Mumbai is postponed by 14 hours without any prior intimation.
There are more than 1000 people stranded here in the airport without a single authority to help. pic.twitter.com/FVCazstDrt
— K Pranoy (@KovuriPranoy) December 12, 2024
IndiGo’s operations are unbelievably apathetic. No ground staff to answer queries, archaic customer support system, and absolutely no accomodation support to Indians stuck on the airport. Thanks to you @IndiGo6E, my sister is going to miss the my wedding events
— Madhulika Khanna (@MadhulikaKhanna) December 11, 2024
First time to India and stranded at the Istanbul airport for the last 24 hours because the Indigo flight keeps cancelling.
No food. No clarity. No representative. No compensation. Pathetic treatment. @DGCAIndia @MoCA_GoI @IndiGo6E @TurkishAirlines @igairportcity— Sara Filipcic (@filipc_sara) December 13, 2024
Also Read: How Will The New Enclosures Introduced By Delhi Airport Help Combat Flight Delays?
Share your thoughts about this entire ordeal in the comments section.
Cover Image Courtesy: Instagram/indigo.6e, X/@KovuriPranoy & X/@filipc_sara
For more such snackable content, interesting discoveries and the latest updates on food, travel and experiences in your city, download the Curly Tales App. Download HERE. First Published: December 13, 2024 4:30 PM