Nothing feels more frightening than losing valuable belongings in public places, especially somewhere as bustling as an airport. Finding any lost items is next to impossible unless the locations are under CCTV surveillance. Recently, a passenger flying with Air India lost her wallet. She was carrying expensive things inside her wallet. Unfortunately, she lost it somehow and asked the airline to assist her in tracing it back. Here’s what happened next.
Passenger Ranted About Air India On X
Taking to the X platform, Sakshi (@Sakshi432897) tagged the airline and shared her experience of contacting the staff and requesting help.
I have been chasing you guys for my lost wallet which had cash and gold in it.
I know for you guys this is just another case but for me its my hard earned money.@DelhiAirport why do you have cameras in it?— Sakshi (@Sakshi432897) July 16, 2024
According to the X post, Sakshi lost her wallet at the Delhi airport. The bag had cash and gold inside it. Tagging the Twitter handle of the airport, she asked why Delhi airport has cameras in it. “I know for you guys this is just another case but for me, it’s my hard-earned money”, added the Air India passenger.
But what if it was lost in flight? Who will check that @airindia
Also @DelhiAirport i did that. They said i will have to file that in delhi police and see the footage— Sakshi (@Sakshi432897) July 16, 2024
Sakshi further made an X post asking what if her wallet carrying cash and gold got lost on the Air India flight. “Who will check that”, she asked. To get assistance from the concerned authorities, she contacted different people in different departments. Someone responded by saying that she would need to file “in Delhi police and see the footage.”
Dear Ma’am, we request you to please reach out to the Lost & Found department of Delhi airport for assistance regrading the same. However, we would like to take this opportunity to clarify that the carriage of Hand Baggage and its responsibility solely rests with the customer.
— Air India (@airindia) July 16, 2024
Air India responded to the passenger’s query and requested her to “reach out to the Lost & Found department of Delhi airport for assistance regarding the same.” Also, the airline stated that customers are solely responsible for the carriage of Hand Baggage.
Here’s What Happened Next
— Sakshi (@Sakshi432897) July 17, 2024
Later, Sakshi shared a screenshot of a mail response by the airline. Air India apologised for the inconvenience and stated that they are actively engaged in addressing this issue. “We have diligently escalated this matter to the relevant team for further investigation and clarification”, Air India added further.
Dear Ma’am, we understand your concern. We’ve responded to your concern via email. You may wish to check and acknowledge the same.
— Air India (@airindia) July 17, 2024
Air India once again responded to the passenger’s complaint and mentioned that the team had replied to her concern via email.
The thread of conversation was shared on July 17. Today is July 19 and there are no further updates on whether she found her wallet.
Cover Image Courtesy: Wikimedia Commons, X/ Sakshi (@Sakshi432897)
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