“Service Going From Bad To Worse,” Air India Express Faces Flak Online For Cancellations & Delays

Many flights of Air India Express got cancelled and delayed from different Indian airports on Thursday.

by Shreya Ghosh
“Service Going From Bad To Worse,” Air India Express Faces Flak Online For Cancellations & Delays

Boarding a flight and travelling to your destination is only a pleasant experience when passengers do not face terrible issues of delay or even flight cancellation. Changes in already scheduled plans frustrate flyers all the time, especially when there is no prior announcement or information about it. Recently, many Air India Express flights faced delays and cancellations leaving many passengers angry and stuck at the airports.

Air India Express Flights Cancelled & Delayed On Thursday

Taking to the X (formerly Twitter) platform, Netizens shared their horrible experiences of waiting at the airports for hours to catch their Air India Express flights. Most passengers were not informed about the delays or total cancellation of the flights. With no updates or intimation from the airline, frustrated passengers took to social media platforms to talk about the services of the airline.

It was on December 28 and 29 when many flights of Air India Express were simply delayed and some were cancelled out of the blue without any prior announcement to the passengers waiting to board the flight from different airports in India. Lucknow-bound IX-2773 Air India Express flight from Mumbai was delayed multiple times. The scheduled time to take off was 11:30 PM but the flight faced delays a few times.

Passengers were waiting in the bus for almost 25 minutes. They had to wait on the tarmac for another 15 minutes. An X user stated how the service of Air India Express’s service “seems to be going from bad to worse”.

Also read: 2 Delhi-Bound Flights Make Emergency Landing In Bhopal; One Carried Former President Kovind

Here’s How Angry Passengers Reacted To All The Inconveniences

IX-2992 flight of Air India Express was delayed for more than 2 hours on Thursday. A social media user shared how passengers are entitled to a refund.

A flight of the airline faced a long delay of 7 hours with no prior updates. A flight was cancelled after making flyers wait for 4 hours. Passengers were stranded at the Goa airport for hours yesterday.

Also read: Delayed Or Cancelled Flights? Here Are Few Rights & Guidelines You Should Know About

A Netizen tweeted how passengers waited for over 5-6 hours without any clarity from the airline.

Videos surfacing online show people were stuck inside the airport and sitting on the floors.

Air India Express faced operational issues a couple of days ago when the airline delayed a flight for almost 6 hours.

Have you ever faced such experiences while flying with any airline?

Cover Image Courtesy: Wikimedia Commons, X (formerly Twitter)/ n a v a s (@Navas_Valiyakam)

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