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Mumbai Metro One Launches India’s 1st WhatsApp-Based Pass On Versova-Andheri-Ghatkopar Route

The initiative allows Mumbai Metro One commuters to buy multi-trip passes or load money digitally for their journeys.

by Tanvi Shrivastava
Mumbai Metro One Launches India’s 1st WhatsApp-Based Pass On Versova-Andheri-Ghatkopar Route

Mumbai Metro One has become India’s first ever metro line to allow WhatsApp based passes. As they launched a fully digital metro pass on WhatsApp, allowing commuters travelling on the Versova-Andheri-Ghatkopar corridor to purchase, store and use their passes directly through the messaging platform. Scroll down to know more.

Mumbai Metro One Launches WhatsApp Based Passes

According to a report by Mid-Day, the initiative, promoted by Reliance Infrastructure, allows commuters to buy multi-trip passes or load money digitally for their journeys. The passes can also be added to Google Wallet and Apple Wallet, eliminating the need for a physical metro pass.

Also Read: Mumbai To Get 1st Travelator Skywalk At Mahalaxmi; Will Make Metro-Monorail Commute Seamless

Passengers can choose between a Trip Pass and a Store Value Pass. The Trip Pass allows users to purchase a predefined number of journeys in advance. The trips remain valid until they are used, meaning commuters do not have to purchase individual tickets for every journey.

The Store Value Pass, meanwhile, allows users to load an amount of their choice. The applicable fare is automatically deducted from the balance after each journey, while the balance can be recharged digitally whenever required.

Both passes can be accessed through Google Wallet or Apple Wallet, making them easier to use during daily travel.

How To Buy The Digital Pass

The digital pass can be purchased through Mumbai Metro One’s existing WhatsApp ticketing service. Commuters need to send “Hi” to Mumbai Metro One on WhatsApp at 919670008889 and tap on “Book Now” to access the ticketing window.

They can then select the “Digital Pass” option, choose between the Trip Pass and Store Value Pass, and complete the payment using UPI, debit card or credit card. The pass is issued instantly.

The entire process can be completed on WhatsApp without downloading a separate app, creating a new account or visiting a ticket counter.

Also Read: Pune Metro Line 3 To Support NCMC, WhatsApp QR Tickets, UPI & More; Here’s What You Need To Know

The initiative builds on Mumbai Metro One’s WhatsApp eTicketing service, introduced in November 2022, which allows commuters to purchase single-journey QR tickets.

It’s such a good news for Mumbai Metro One commuters.

What are your thoughts about this?

Cover Image Courtesy: Wikimedia Commons

FAQs

Who is the owner of Mumbai Metro One?

Mumbai Metro One is owned by Mumbai Metro One Private Limited (MMOPL), a joint venture led by Reliance Infrastructure holding a 74% stake and the Mumbai Metropolitan Region Development Authority (MMRDA) holding the remaining 26%.

What are the stations on Mumbai Metro Line 1?

Mumbai Metro Line 1 (the Blue Line) features 12 elevated stations spanning 11.4 kilometers from Versova in the western suburbs to Ghatkopar in the eastern suburbs.

Which is the 2nd largest metro in India?

The Namma Metro in Bengaluru is the second-largest operational metro system in India by network length, spanning over 96 kilometers of operational tracks.

Tanvi Shrivastava

Tanvi Nalin Shrivastava is a Sub-Editor at Curly Tales with 5 years of experience in digital journalism and content creation, with expertise spanning beauty, food, travel, fashion and entertainment. She holds a Master’s degree in Communication and Journalism from the University of Mumbai. When she’s not working, you’ll probably find her reading, talking to the camera or just binge-watching rom-coms.

For more such snackable content, interesting discoveries and the latest updates on food, travel and experiences in your city, download the Curly Tales App. Download HERE.
First Published: August 17, 2026 11:42 AM