Uber India Fined ₹28,000 For Charging Customer ₹27 Extra During Ride In Chandigarh

Ride-hailing giant Uber India has been slapped with a hefty fine of ₹28,000 by the District Consumer Disputes Redressal Commission in Chandigarh. This hefty penalty comes after a passenger, Ritvik Garg, complained of being overcharged by a mere ₹27 during a ride in September 2022.

The Incident And Verdict

The incident occurred when Mr. Garg, from Mandi Gobindgarh, Punjab, booked an Uber ride from Sector 21A to Modern Housing Complex in Sector 13, Chandigarh. While the exact details of the fare discrepancy are unclear, Mr. Garg felt he was unfairly charged.

He decided to pursue the matter with the Commission, highlighting the principle over the small sum. The Commission, in its verdict, acknowledged the overcharge and ruled in Mr. Garg’s favour. While Uber was ordered to refund the ₹27, the larger penalty served as a deterrent for future transgressions.

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Case Raises Important Issues

This case underscores the growing importance of consumer protection in India’s booming ride-hailing industry. It highlights the power vested in consumer commissions to hold companies accountable for even seemingly minor discrepancies.

The hefty fine also raises questions about Uber India’s internal fare calculation system. A thorough review might be necessary to ensure transparency and accuracy in future billing. For passengers, this case serves as a reminder to be vigilant about ride fares.

It’s advisable to check the estimated fare displayed by the app before booking. While the overcharge itself was minimal, the outcome serves as a significant reminder for both consumers and ride-hailing companies. Passengers are empowered to seek redressal for any perceived unfairness, and companies must prioritize transparency and accuracy in their billing practices.

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Additionally, this case sets a precedent for similar situations. It’s possible that this ruling will encourage other passengers who have been overcharged to come forward and file complaints.

Cover Image Courtesy: Flickr, Canva