Air India To Use AI Chatbot ‘ChatGPT’! Here’s What’s Going To Change

by Shreya Rathod
Air India To Use AI Chatbot ‘ChatGPT’! Here’s What’s Going To Change

ChatGPT — the new era technology is spreading its wings. And while doing so, it is proving to be useful for everyone from students to working professionals. If this new-era chatbot is useful for everyone, then why will airlines not make use of it? Air India is doing exactly the same! Here’s how Air India is making use of ChatGPT and how the technology can revolutionise the aviation industry.

Air India To Make Use Of ChatGPT

air india chatgpt
Credits: Canva Image

Previously owned by the Government of India, Air India is going through a massive transformation already. But now, the company is trying to make use of ChatGPT, the AI-powered chatbot, to replace all paper-based practices. This is a massive transition for the airline since it was owned by Tata & Sons.

The aircraft uses a manual pricing system for setting fares, but now, the company is set to make a change to it. They are shifting to algorithm-based software and will try to squeeze out more revenue from each flight.

The company is searching for ways to expand its business and make use of every possible resource. Open AI, the company that owns ChatGPT, is trying to experiment with new plugins that will make the product more practical and people around the globe will use it.

Also Read: In Addition To Travel, ChatGPT Will Now Also Give Restaurant Suggestions!

Tata & Sons’s Connection With The Aircraft

Air India was not originally owned by the Indian government. In fact, J.R.D. Tata, the business tycoon and aviator, was the founder of Air India (originally called Tata Airlines). It was post-World War II that the company became public property and was named Air India. And after independence, the Indian government acquired forty-nine per cent of the company.

In 1953, the government passed the Air Corporations Act and purchased major stakes in the company and made it a government-owned company, while keeping J.R.D. Tata as the Chairman.

Well, this was history, but now Tata & Sons have staked their claim on the airline and are making some amazing changes. They have even merged with Air Vistara and are looking forward to upgrading their aircraft and enhancing the customer experience.

Also Read: Expedia And OpenAI Will Soon Help You With Travel Planning With A ChatGPT Plugin

What do you think about using AI In the aviation industry?

Cover Image Courtesy: Wikimedia