Emirates has always been praised for its excellent service. Recently, they showed a glimpse of their customer-focused service. Emirates took care of their 15-year-old passenger after she missed her connecting flight from Dubai; here’s what happened!
Emirates Arranges Stay For 15-YO After She Misses Her Flight
This is an appreciation post for @emirates.
Yesterday, daughter M (15) flew unaccompanied from Casablanca to Chennai – her first solo international journey. While she was excited to travel alone, we were a bit on the edge given the chaos EK went through in the past week… 1/4
— Manish Kalghatgi (@manishkalghatgi) April 23, 2024
Recently, a dad praised Emirates Airlines and emphasised their dedication to customer service after his 15-year-old daughter failed to make her scheduled trip from Dubai. Puducherry resident Manish Kalghatgi disclosed that his youngster was travelling alone from Casablanca, Morocco to Chennai. Mr Kalghati stated that although his daughter was excited and ready to go alone, the family was concerned about the disruption in travel brought on by Dubai’s rainy weather.
More than 500 planes throughout the nation were cancelled, delayed, or diverted. In the post, he wrote that his daughter was flying from Casablanca to Chennai and this was her first solo trip. They were a little nervous because of the turmoil that EK had experienced over the last week, even though she was eager to go alone.
The Airline Handled The Matter Brilliantly
At the same time, I was woken up around 4am by call from a most calm & reassuring EK executive, informing me of the missed connection & steps taken.
The communication delivery was so effective that not for a moment thereafter was I concerned about the situation M was in…3/4
— Manish Kalghatgi (@manishkalghatgi) April 23, 2024
The father said in a different post that flight operations are still impacted and that his daughter missed her connection at DXB around two in the morning. But the airline handled the matter in a “brilliant” manner. According to him, his 15-year-old was notified of the flight’s modifications when she was met in the plane. She was also taken to a hotel room for transit so she could rest before the next trip. Around four in the morning, he received a call from a very composed and comforting EK executive, who informed him of the missed connection and the actions taken. The way the message was delivered was so good that he stopped worrying about his daughter’s situation immediately after.
He expressed his admiration for the airline’s “customer focus” and “service excellence” in his post’s conclusion. He continued by saying that this was a great recovery and that everything was getting back to normal as soon as possible, considering how the entire Emirates operation at DXB was completely out of control only a few days before.
Also Read: Emirates Airline’s Plastic Cutlery Recycling Initiative Receives International Acclaim
Netizens are in awe of this excellent service and are praising the airline.
Cover Image Courtesy: Wikimedia & Manish Kalghatgi/ X (Formerly, Twitter)
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