Home

>

Travel

IRCTC To Soon Launch Voice-Based E-Ticketing System & Here’s What’s In Store

by Sanjana Shenoy
IRCTC To Soon Launch Voice-Based E-Ticketing System & Here’s What’s In Store

The future of railways is here! No, we aren’t just talking about the swanky airport-like railway stations across India, Vistadome trains and the luxurious Palace on Wheels. We’re referring to the Indian Railway Catering and Tourism Corporation (IRCTC) soon launching a voice-based e-ticketing system where you can book tickets on just voice-based commands without a click of a button. Here’s more about this.

IRCTC To Launch Ask DISHA To Book Tickets On Voice-Commands

A report by Times Now reveals that IRCTC will introduce a voice-based e-ticketing feature to help passengers book tickets more quicker and easier. How will this happen? Well, IRCTC is currently testing an AI platform named ‘Ask DISHA 2.0’ which will help customers use voice commands during the entire online ticket booking process.

Ask DISHA is known to have many features. Here. customers can also use the voice-based command to cancel tickets and also check the refund status on those. Moreover, the AI-based platform allows users to check PNR status, and also get answers to any queries related to the train journey. Ask DISHA also helps passengers to preview tickets, print them and also share them. So, just like the name suggests, you can ask questions on the platform in Hindi and English and get answers for the same.

Also Read: IRCTC Ticket Deposit Receipt: Train Delayed? Here Is How You Can Get A Refund

Seamless Payment Getaways Also Launched

Bangalore-based startup CoRover Pvt. Ltd developed Ask DISHA for IRCTC. Currently, this AI-based platform helps customer to book tickets without logging in to the IRCTC website with a User ID and password. It’s just a simple OTP verification log-in. This will undoubtedly be a game changer for customers. Earlier, IRCTC partnered with Easebuzz, a payment platform to secure payment services and make them seamless.

Also Read: Here’s How To Get A Refund From IRCTC When Train Gets Delayed

The new payment getaway is integrated on the IRCTC page. So, this means passengers can easily use credit cards, debit cards, UPI, net banking and wallets to make payments. Now, apart from making easy payments, passengers on IRCTC can also book tickets in a jiffy and seamlessly with the voice-based online ticketing platform, Ask DISHA.

So, what do you think about IRCTC’s new move?

Cover Image Courtesy: IRCTC/ Twitter and Unsplash