Cuttack Restaurant Calls Out Zomato For Penalising It For Delivery Agent’s Mistake

A restaurant in Odisha’s Cuttack has slammed Zomato for penalising it over a delivery partner’s mistake. Taking to social media, the restaurant, House of Salat’s, claimed that despite preparing and packing the correct order, the platform’s delivery partner, while juggling multiple orders, delivered the wrong one, ultimately affecting the restaurant’s reviews. Here’s all you need to know about this.

Cuttack Restaurant Slams Zomato

 

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A post shared by House Of Salat’s (@houseofsalats)

Tagging Zomato and its founder, Deepinder Goyal, House of Salat’s alleged that despite preparing, packing, and handing over the correct order, the delivery partner mishandled it, yet the blame fell back on the restaurant, leading to a drop in ratings and impacting customer trust.

Calling it a “pattern” on the platform, the restaurant said it had “no way to explain, no way to fix it, and no way to defend” its work. “Our reputation suffers for a mistake we didn’t make,” the post added.

In a detailed note, the restaurant further explained, “We have no access to the customer to explain or resolve the issue. There’s no system that distinguishes between restaurant errors and delivery failures. It becomes a one-sided process where small businesses absorb all the damage, while the logistics side goes unchecked.”

Also Read: Swiggy Food Orders To Get Costlier! After Zomato, Swiggy Increases Platform Fee By 17% Amid Fuel Crisis

Here’s What The Restaurant Had To Say…

Demanding accountability from Zomato, the Cuttack restaurant in the post, “If delivery is controlled by you, accountability should be too.” They added, “We’re not asking for favours. Just fairness, transparency, and a system that doesn’t punish the wrong people.”

The note also highlighted how crucial ratings are for a restaurant’s business. It stated that this isn’t a minor concern, as ratings directly influence visibility, orders, and overall survival. Every unfair complaint leads to tangible losses, and repeated incidents only reinforce the idea that restaurants are easily replaceable, while the platform’s system remains unquestioned, an approach the restaurant believes is deeply flawed.

Also Read: Gurgaon Township Stops Swiggy & Zomato Deliveries For Its Residents; Here’s Why

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Cover Image Courtesy: Canva Pro/svetikd (representative image)