Senior Citizens & Children Travelling Alone Can Now Opt For Dedicated Service At Mumbai International Airport For Hassle-Free Travel

by Tania Tarafdar
by Tania Tarafdar 2472

Mumbai airport has introduced enhanced services that assist elderly passengers and young minors in a guided sequence while strictly adhering to safety and hygienic protocols. Chhatrapati Shivaji Maharaj International Airport’s (CSMIA) Pranaam services focus on redefining airport hospitality for travellers with genuine care and a seamless travel experience.

The Service Guides Passengers In Transiting Through T2

The Pranaam service is designed to guide and manage the passengers transiting through T2 while ensuring that they feel secure and travel stress-free. During these challenging times, Pranaam Services has seen over 15000 passengers availing of the service from April 2021 – July 2021, of which over 500 senior citizens have opted for the service. Besides, approximately 33% of first-time passengers have availed of the service during the same period.

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Senior Citizens & Children Not Accompanied By Parents Can Avail The Facilities

Through this service, the senior citizens and children unaccompanied by their parents can avail all the facilities under Pranaam, including the personalised meet and assist services, dedicated porter for check-in baggage, assistance with the hand baggage, Immigration guidance process, amongst others. Besides, elderly citizens and kids can also have easy access to the Adani Lounge to enjoy healthy and delicious cuisine. A personal shopper will assist the passengers with shopping at the retail stores.

Also read: Pune Airport Makes Highest Profit In FY21; Delhi, Mumbai Bear Highest Losses

The Pranaam service at CSMIA lends a hand of confidence to every passenger by a team of handpicked and trained passionate service professionals. The wholesome experience assures the passengers that they will be taken care of when the destination is via Terminal 2 of CSMIA. Moreover, the hand-selected bouquet of Meet and Assist services by CSMIA has set a new benchmark in the airport industry that has been appreciated and won several prestigious Service Excellence Awards nationally and internationally. Mumbai Airport Now Provides Food & Wi-Fi For Travellers Waiting For COVID Test Results.

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