What Is 04 Platform, Dubai’s Unified Interactive Platform, That Connects Residents With 40+ Government Entities

Elevating customer experience in Dubai with 04 Platform.

by Deeplata Garde
What Is 04 Platform, Dubai’s Unified Interactive Platform, That Connects Residents With 40+ Government Entities

HH Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai bridged the gap between the residents and the Government. He launched the “04 Platform,” a revolutionary initiative aimed at enhancing customer interaction with Dubai Government services. This cutting-edge platform offers citizens, residents, and visitors a seamless channel to voice their opinions, suggestions, and concerns. The platform aligns with Dubai’s commitment to prioritising customer satisfaction and happiness.

04, Unified Platform For Seamless Interaction

The launch of the “04 Platform” signifies a major step towards realising Dubai’s 360 Services policy. It prioritises customer-centric service development. Developed by the Dubai Model Centre and the Dubai Digital Authority this platform serves as an innovative interface. Made in collaboration with over 40 government entities, its dedicated to individuals to engage with government services.

Streamlined Feedback Process In Three Simple Steps

The “04 Platform” streamlines the feedback process into three easy steps, ensuring a hassle-free experience for users. By visiting the dedicated website (04.gov.ae), individuals can swiftly select the feedback category relevant to their query. Then, they receive a reference number for tracking and following up on their submissions. Additionally, users can provide feedback via WhatsApp for Business, simplifying the process further.

Key Features And Specifications

  1. Comprehensive Submissions: Users can provide comments, and suggestions, or lodge complaints effortlessly.
  2. Omni-channel Experience: The platform ensures accessibility through various channels, including social media.
  3. Direct Communication: Users can engage directly with frontline employees, facilitating swift resolution of issues.
  4. Accessibility: The platform is designed to be accessible to People of Determination, ensuring inclusivity.
  5. Collaborative Efforts: Developed in collaboration with over 40 government entities and others, ensuring comprehensive coverage.
  6. WhatsApp Integration: Feedback submission is available through WhatsApp Business at 600 500 055, catering to users’ preferences.
  7. Interactive Dashboard: Decision-makers benefit from an interactive dashboard for data-driven insights and informed decision-making.

Also Read: Dubai Government Launches ‘Ask DXB Official’ Campaign For Residents

With the launch of the “04 Platform,” Dubai Government reinforces its commitment to prioritising customer satisfaction and happiness. This innovative initiative empowers individuals to contribute towards improving government services. Also, it fosters transparency and accountability. By embracing digital transformation and fostering seamless communication, Dubai continues to set new standards in customer engagement and service excellence.

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