Can you imagine your life without depending on online e-commerce and food delivery platforms? Well, I believe most of us depend on these apps and platforms to buy anything and everything, starting from basic essentials to even fancy things. Sadly, not all customers have a good experience while ordering online. Recently, a woman fell sick after eating food ordered from Zomato.
X User Slammed Zomato For Receiving Food With Lots Of Oil Floating On Top
Taking to X, CA Nikita Toshniwal (@nikitoshniwal) shared her experience of ordering from the food delivery platform and what happened later.
The food was sooo bad,
There was a thick layer of oil on the top!
It was soo unhealthy
We all had stomach pain and bloated stomachMy friend wrote a mail to zomato
They havent reverted back nor their support system is good@zomato is least bothered now a days pic.twitter.com/EgZDGmDNuv
— CA Nikita Toshniwal (@nikitoshniwal) March 31, 2024
As shared in the pictures, it can be clearly seen how a thick layer of oil is floating on top of the dish placed inside the plastic container. In fact, the lid looked so greasy with oil from the rich dish. Nikita wrote in the caption how the food ordered from Zomato was so bad and unhealthy. She and her friends ate it on Friday and suffered from stomach pain and bloating. In addition to the pictures, she also added a screenshot of writing a mail to Zomato complaining about the same.
Guys seriously think before ordering food from online delivery partners and cloud kitchen
It is not at all safe these day
And Zomato is really not concerned with anything
This event encountered us when me and some friends ordered food from Zomato on Friday
— CA Nikita Toshniwal (@nikitoshniwal) March 31, 2024
The X user further added that consumers need to “think before ordering food from online delivery partners and cloud kitchen. It is not at all safe these days”.
Can’t begin to express how disappointed we are that you had to go through all this trouble, Nikita. 😞
We’re here to rescue. Please allow us some time to investigate the matter and we will get back to you shortly.— Zomato Care (@zomatocare) March 31, 2024
Zomato Care responded to the X post and expressed their disappointment for Nikita and her friends to go through all this trouble.
Awaiting since 2 days
Kindly revert asap— CA Nikita Toshniwal (@nikitoshniwal) March 31, 2024
It has been 2 days since the complaint mail was sent to Zomato, Nikita added as well.
Most Netizens Do Not Seem To Agree With Her
Shared just a day ago, the X post has already garnered almost 66K views and mixed reactions from others. While some Netizens are blaming Zomato for delivering such a bad-quality food order, most of them are calling it a fault of the restaurant and not of the delivery platform. Many users asked Nikita to make a complaint about the place that she ordered from rather than slamming Zomato for this experience.
🫤 You should also try contacting the restaurant!
— Nila (@Nila_Dr) March 31, 2024
Zomato business is to deliver your food not to check the quality of food before they deliver
It’s restaurants fault you can just give bad review and not order from the same— Hari🐱 (@HRachakond88117) March 31, 2024
why not tag the restaurant? how is it zomato responsibility? why are you hiding the restaurant /kitchen name? plus zomato has enough reviews on its app which can help you decide if the place you are ordering from is fine for you.
— Sanket Kambli (@calmleesunk8) April 1, 2024
It depends on the restaurant what zomato can do in this.
— Venkata Sai (@Venkata98544474) April 1, 2024
When I get such food, i simply throw it, may seem as food wastage but when it’s a matter of health can’t compromise.
I chat with zomato, most of the time they refund.
I then blacklist that restaurant and never order from there. SimpleGive zomato terms & conditions a read
— Dr. Felix (@RandomMDdoc) March 31, 2024
Not a Zomato problem but a restaurant problem
— FriskyGG (@FriskyGGG) April 1, 2024
These are delivery apps. the restaurant is responsible. So you buy an xyz thing from a restaurant and get it home. when your family members eat it they hate the quality. Since you picked it from restaurant and got it home are you responsible for the quality? Asking for a friend
— Rahul Agarwal (@directorshot) April 1, 2024
Also read: “Some May Get Into Trouble,” Said Zomato On Its Decision To Scrap ‘Pure Veg Fleet’ Green Uniform
I think you raised this query at the wrong platform. All zomato does is enlist the cafes/restaurants/cloud kitchens and deliver the food YOU selected from the respective cafe/restaurant/cloud kitchen which YOU selected.
The right platform would be to speak to the restaurant.— Astha Gupta (@moodyandfoody) April 1, 2024
Next time order from a better place may be? Leaving a bad rating for the restaurant and moving on might be your best bet. Oily food is very common in India, I don’t think Zomato has much role to play here. It’s not like Pav Bhaji is ‘healthy’ food to begin with 😄.
— Piyush Soni (@piyush_soni) April 1, 2024
Who do you think is at fault here, Zomato or the restaurant that she ordered the dish from?
Cover Image Courtesy: X/ CA Nikita Toshniwal (@nikitoshniwal)
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First Published: April 01, 2024 6:02 PM