According To SITA, Mishandling Of Baggage By Airlines Dropped From 7.6 To 6.9 Per 1,000 Passengers

There is one fear that every passenger shares while submitting their luggage and the baggage drop. That is if they will receive their baggage properly at their destination or not. While this might not be a big fear for many, some people do think about it at least once while travelling or maybe when they’re waiting at the conveyor belt for their checked-in luggage to arrive. However, this has drastically improved in Air Transport Industry. Yes, in a new report, it was mentioned that the mishandling of baggage has dropped from 7.69 to 6.9 per 1,000 passengers in 2024. Here’s more on this report.

SITA Baggage IT Insights 2024 Revealed

SITA, which is the global leader in technology solutions for the Air Transport Industry recently revealed the SITA Baggage IT Insights 2024. In its report, it was mentioned that the mishandling rate has dropped to 6.9 per thousand passengers in 2024. Not to mention, this trend is showcased despite the fact that the passenger numbers have risen higher than 2019 levels. This has happened for the first time in five years, growing 5.2 billion!

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There’s A Steep Drop Of 63% In Mishandling Rate

This means, there is a steep 63% drop in the mishandling rate with the passenger traffic rising by 111% from 2007 to 2023. However, there are still several challenges, which are being faced by the industry. Before we talk about those, it’s worth mentioning that SITA also revealed that two-thirds of the airlines now offer unassisted backdrops and 85% of the airports offer a self-service backdrop. This shows that the industry’s demand for self-service technology is growing. Not to mention, many passengers want to use their mobile phones as they travel. Thereby 32% of the passengers rely on the bag collection information, which is sent straight to their mobile.

Since airline data collection is important, there is still a major room for improvement according to the report. Only 58% of airlines share the data at the baggage collection and 66% of the airports share baggage delivery with airlines.

So, finally, it’s worth mentioning that AI for data analysis and computer vision tech are key for the smooth operation of automated baggage handling.

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