Bookings Terms and Conditions

CurlyTales sells bookings, ticketing, restaurant vouchers & other ancillary services of and for travel, accommodation,dining & other leisure activities (“Arrangements”). CurlyTales is neither a common carrier nor a private carrier and does not provide any of the travel, accommodation or other activities described on this website (“Travel Products”). CurlyTales acts as your agent in making the Arrangements with third party suppliers who provide Travel Products as principals (“Suppliers”). CurlyTales is not the agent of any such principal. You will also be subject to the terms and conditions of any third party suppliers in addition to these terms and conditions. USER AGREEMENT This agreement is between you and CurlyTales. By visiting and/or using the Website you agree to be bound by the terms of this agreement (“agreement”). We may modify our terms and conditions without notice at any time where such amendment does not substantially effect your rights and obligations. If such changes of our terms and conditions substantially effect your rights and obligations we will notify you by email with these changes as they occur. By using our site to search for and/or book the products and/or services offered, you are indicating:
  • that you have read this User Agreement; and
  • your acceptance of this User Agreement.
REGISTRATION In order to purchase any item (and access certain ‘members only’ areas of the Website), you need to be a registered member of the Website. When registering to become a member, you must provide Personal Information (as this term is defined in the Privacy Act 1988 (Cth)) including your first and last name, and a valid email address.
  • You agree to provide accurate and complete information and to keep this information current. You information is stored securely, and will only be used and disclosed in accordance with our Privacy Policy
  • You are solely responsible for the activity that occurs on your account, and you must keep your account password secure.
If you suspect or become aware of any unauthorised use of your account or that your password is no longer secure, you should notify us immediately at hey@curlytales.com. We are not liable for any unauthorised use of your account. CAPACITY By making a purchase through the Website you warrant that you are over 18 and that you have the legal right and ability to enter into a legally binding agreement with us. No persons under the age of eighteen (18) are permitted to use the Website or to sign up as a member of the website. WEBSITE CHANGES We reserve the right to change, alter, vary or amend the Website at any time. We may in our sole discretion terminate your account or restrict your access to the Website. If we do this, you may be prevented from accessing all or parts of the Website, your account details, or other content contained in your account. In the event that this occurs you will still be entitled to access those packages that you had previously purchased through the Website. DISCLAIMER For orders onCurlyTales, the prices that are listed at the time of your order on the product page apply. The prices are final prices inclusive of GST (where applicable) and all other price components (including relevant taxes and charges). Information on this website Information about offers on the Website may be based on material provided by third party businesses (“merchants”). We do our best to verify the information provided to us by merchants but we cannot guarantee its accuracy on all occasions.
  • You understand and agree that we cannot be held responsible for errors or omissions caused by incorrect or inadequate information supplied to us or by merchants.
  • You agree to make your own enquiries to verify information provided and to assess the suitability of products before you purchase.
  • All imagery and video on the Website are for representational purposes only.
ORDERS Purchases made by you to purchase a travel /restaurant offer are made under the specific terms & conditions in this agreement, together with any merchant-specific terms & conditions listed under the “Fine Print” of the offer, together with any specific terms and conditions of the merchant. Promotion of offers on the site does not constitute a legally binding offer, but rather, are an invitation to treat. We reserve the right to accept or reject your order for any reason (or no reason) at any time after that order has been made, including, but not limited to, the unavailability of any product or service, an error in the price or product or service description, or an error in your order. If we cancel your order, we will provide a full refund of any payment received. Once placed, you cannot cancel your order except as set out in this agreement. PRICE The prices of offers include all taxes and charges, including GST (where applicable) except where stated otherwise. There may be additional surcharges which are payable directly to the hotel/restaurant which will be referred to in the relevant offer. Prices of products and services are current at time of display however are subject to change. PAYMENT All payments must be received in full prior to a confirmation being issued. If your payment is not received or declined by your bank or credit card issuer, we cannot ‘hold’ packages on your behalf. TRAVEL AGREEMENTS AND TRAVEL PRODUCTS Booking of travel arrangements and payment for travel products (which can include both land and passage components) shall be considered proof that you have read our booking conditions that you accept them without reservation as constituting the entire agreement between you and the Company which can only be varied by an officer of the Company in writing. All travel products arranged by the Company are provided by Suppliers believed by the Company to be reputable and to operate in accordance with the standards set down by their own local authorities. Those travel products are provided subject to those Suppliers’ terms, conditions and limitations (some of which may exclude or limit liability in respect of death, injury, delay, loss or damage to passenger’s person and/or effects) and the Company accepts no responsibility for them and does not make or give any warranty or representation as to their standard. Any legal recourse you may have in respect of those travel products is against those Suppliers and not against the Company. Booking Confirmation The Booking Confirmation you purchase is redeemable for the specified offer from the relevant supplier(s). The relevant supplier(s), not CurlyTales, is the seller of the product and is solely responsible for honouring the package you purchase. Whilst we try (as much as possible) to ensure that we only promote those merchants who we feel will provide good service to you, we make no guarantee, warranty or representation regarding the standard of any product to be provided. Booking confirmations cannot be exchanged or redeemed for cash. Unless specifically stated otherwise, packages cannot be combined with any other gift certificates, packages or promotions. Not valid in conjunction with any other offer or on existing reservations. Any unused portion of the package is non-refundable and cannot be exchanged for other services or cash. We are not responsible for lost or stolen booking confirmations or fraudulent use of the booking confirmation’s unique reference number. Vouchers: Use and redemption of a CurlyTales voucher Your voucher will be emailed to you and will only be accessible via your account. We cannot be held liable nor responsible for any loss suffered as a result of a voucher not being received by you due to circumstances beyond our reasonable control. All vouchers sold on the Website are offered on behalf of third party Vendors. Any voucher you purchase shall be redeemable only for the specified goods or services from the relevant Vendor of the goods and services and shall only be available for redemption during the period specified on the voucher. The Vendor, and notCurlyTales.com, is the seller and supplier of the goods and services to which the voucher relates and is solely responsible for honouring any voucher you purchase. In relation to goods provided by a third party on redemption of a voucher, you acknowledge that the third party vendor is the supplier of the goods, and not CurlyTales.com To the extent permitted by law (including the Indian Consumer Law) , we make no warranty or representation regarding the standard of any goods or services to be supplied by the Vendor. The voucher does not function as a stored-value card and cannot be redeemed incrementally, unless otherwise specified by the voucher. The voucher cannot be exchanged or redeemed for cash. A voucher cannot be combined with any other discount or promotional offer unless specified by the Vendor. Neither curlytales.com nor the Vendor is responsible for lost or stolen vouchers or fraudulent use (by a person other than curlytales.com or the Vendor) of the voucher’s unique reference number. Vouchers may contain terms and conditions (“Terms & Conditions”) that supplement, and are to be read as in addition to, this Agreement. In the event of any inconsistency between the Terms & Conditions and this Agreement, the Terms & Conditions will prevail. Vouchers may be transferred, assigned or gifted to other persons (“Gift Recipient”) and may be redeemed by the Gift Recipient in accordance with this Agreement. 14. Vouchers: Availability of goods and services and scheduling You agree and acknowledge that: where Vendors offer services on the basis of “sessions” or otherwise on a time basis, the advertised duration may be indicative and approximate; The Vendors are under no obligation to give you priority over other, full paying or ordinary customers in respect of booking or scheduling for their services, and all services are rendered subject to availability; Where Vendors offer an experience based on an itinerary or schedule of events, the scheduling of or order for those events may vary from time to time; The Vendors of certain types of experiences may impose conditions such as a minimum age or other restrictions regarding weight, health or other factors. It is your responsibility to confirm details of any restrictions that may apply from the Vendor prior to purchasing any voucher, or finalising any booking to confirm that you are able to comply; Photographs appearing on our Website to illustrate details of offers of Vendors are generally those made available to us by Vendors or chosen by us. They are intended to be indicative only of the services, venues and locations at which services are offered by Vendors. For example, they may depict only one of various venues and locations at which the services are offered and, given your geographic location, this may not be the venue,dish or location applicable to you A representation on the Website that services will be available over a range of dates does not preclude you from being required to make a booking for the services to which the booking relates. Bookings may not be available on short notice Restaurant menus advertised on the Website are indicative only and subject to change without notice; and where Vendors offer a course or series of sessions or treatments (such as beauty treatments and waxing appointments), you agree that these may need to be scheduled at intervals to be determined in consultation with the Vendor, in order to maximise the efficacy of the services provided or to minimise risks to health or wellbeing. Bookings All service products are offered by Vendors subject to availability. For all products that require bookings, we recommend making bookings at least THREE (3) weeks in advance. Peak times (such as weekends or holidays) should be booked further in advance (and will often be limited). We do not guarantee that services will be available at your preferred date and time. Bookings are made subject to any supplier policies. If you cancel your booking you may incur a cancellation fee payable to the supplier. Short notice cancellations may result in the cancellation of your voucher if the supplier is unable to fill your space. In that regard, the cancellation policies of the Vendor will apply at all times. Please ensure that you check the cancellation policies of the Vendor before booking. If required by the Vendor, you may need to produce the voucher prior to the service being performed or product being provided. In the event that you forget, lose, misplace or have the voucher stolen, you will be required to produce another copy of the voucher. Neither Treatme.co.nz nor the Vendor shall be required to provide any refund or a replacement booking or product, in the event that you fail to produce a voucher upon request. Restaurant specific vouchers For the purposes of this section, a “Restaurant” will mean any Vendor that offers food and/or beverages for sale in its regular business. Restaurant vouchers will be “dine-in” unless otherwise stated. Restaurant vouchers do not include a tip or gratuity. If appropriate, you may wish to add a tip or gratuity in addition to use of the voucher. Important information relating to health or nutritional products Nothing contained on the website is intended to be or should be taken for Medical Diagnosis or Treatment The information and statements provided on the Website with respect to any health or nutritional product that we retail from time to time is not intended to diagnose, treat, cure or prevent any disease. Such information and statement with respect to any product is for general knowledge only and should not be relied upon. Medical advice is required for any health or nutritional related treatment or condition and for dosages of the pharmaceutical product supplied via the Website. You take full and total responsibility for what you do with this information and any resulting outcomes from your actions. All information contained on the Website, or any information contained on or in any product packaging or labels, is not intended as, nor is it implied to be a substitute for, professional medical advice. Always seek the advice of your Pharmacist or General Practitioner when making decisions concerning starting any new medical treatment, continuing with medical treatment, or with any questions you may have regarding any health or nutritional related treatment or condition. 18. Vouchers: Bookings and cancellations All services promoted on the Website are offered by Vendors subject to availability. Some services will require booking in advance. For the redemption of all vouchers, we recommend making bookings as soon as possible once the deal becomes valid. Peak times (such as weekends or holidays) should be booked further in advance. We do not guarantee that services will be available at your preferred date and time. Bookings for the redemption of goods and services in exchange for the supply of vouchers are made subject to any Vendor policies. If you cancel your booking your voucher may be void, or you may incur a cancellation fee payable to the Vendor. Unreasonably short notice cancellations may result in the cancellation of your voucher if the Vendor is unable to fill your space. Vendors reserve the right to cancel and reschedule your booking due to unforeseen circumstances. Except as required by law (including the India Consumer Law). We will not be held liable for such events and we will not reimburse you for any travelling, accommodation or other expenses incurred by you or any other person. 19. Voucher expiry and extension The voucher expires on the date indicated on the voucher. Expired vouchers are non-refundable in whole or part. Once expired, vouchers are no longer valid and will not be honored by the Vendor. Some Vendors may experience a large volume of bookings towards the conclusion of the validity period. It is strongly recommended that all bookings are made well before the conclusion of the validity period. No refunds will be issued in the event that you are unable to have the service performed due to unavailability of bookings. Voucher refunds Upon receipt of your query, we will endeavor to contact the Vendor and resolve the issue on your behalf. If your query cannot be resolved, we will provide you a remedy in accordance with these terms and conditions and your statutory rights. You will be entitled to a refund or rebooking or other remedy (in accordance with your statutory rights) when: The Vendor fails to or cannot provide the goods or services within the validity period; The goods or services supplied by the Vendor are not reasonably fit for the purpose described, not of acceptable quality, or the goods or services are materially different to what we advertised; The goods or services are not provided within a reasonable time, taking into account the validity period of the voucher; or We have chosen to withdraw the goods or services from sale. We will only refund you, where you have made reasonable attempts to use your voucher during the validity period, and you can provide reasonable evidence of your attempts. All services promoted on the Website are offered by Vendors subject to availability. Neither CurlyTales nor the Vendor is responsible where you are unable to redeem your voucher for reasons beyond our or the Vendor’s control, including where you are unable to redeem your voucher because, through reasons of your own, cannot meet available booking/redemption times. We will review each claim on a case-by-case basis in accordance with our refund policy. Where an appointment or booking is cancelled for reasons beyond the Vendor’s control (including for bad weather or breakdowns), you must allow the Vendor opportunity to provide you with alternative booking times, subject to the availability of appointments and the terms of the voucher. If available within a reasonable period of time after the expiry of the voucher, the Vendor may provide you with a booking after the validity period. Complaints or problems We have no liability (including for loss or damage) for any act, omission or default, whether negligent or otherwise of any Vendor. If you wish to make a complaint in respect of a Vendor, you must email that complaint to hey@curlytales.com Notwithstanding the nature of the complaint, refunds will only be provided in accordance with our Refunds Policy. Links to third party websites The Website may include links to other websites, Content or resources. These linked websites, Content or resources may be operated by third parties and we may have no responsibility or control over them. The existence of these links does not imply that we endorse the linked website, Content or resource. You acknowledge that we have not reviewed any of these third party websites, Content or resources and we are not responsible for the material contained therein. RESERVATIONS Instant Booking If you elect to book online through Instant Booking, you will be required to:
  • Log into CurlyTales (using your email address and password)
  • Click on the relevant deal
  • Fill in the required fields including travel dates, party size and any other options / extras.
  • Once your booking is complete click on ‘Continue’ to proceed to payment and complete the payment process to complete your booking online.
You are responsible for making all payments due to us, even if your booking includes other parties. You must be at least 18 when the booking is made. A booking request can only be processed where you have provided us with payment authority (including credit / debit card details) and the booking has been accepted as set out below. We accept no liability for any errors you make in the booking form. Once you’ve completed your booking the relevant supplier will be notified of your selected dates and following confirmation of those dates your credit / debit card/net banking will be debited in respect of the payment amount and you will then receive an email and invoice from CurlyTales confirming your reservation. On the rare occasion, advertised dates for a particular deal may not be available when your booking request is processed. When this occurs, CurlyTales will, where possible, offer you similar alternative arrangements. Where we are unable to find an alternative which is suitable for you, we will reimburse you for any payment made in respect of that booking. CHANGE OF DATE You are permitted to make one (1) change to the date of your booking provided that such change is made no less than 45 days prior to the commencement of your original booking date and provided you choose dates which are of an equal value and are available on the Website. Any change to your booking date must be made on the Website and is strictly subject to availability. Note this Change of Booking Date option does not apply to all packages and does not apply to any Tour or Cruise bookings. No refund will be given if you are not able to change your booking date as a result of alternate dates not being available or the Change of Date option not being available for your booking. In order to check whether your package is eligible for a Change of Date, to check alternate dates and to change your booking you will need to write directly with the supplier (supplier needs to be defined) PURCHASE EXPIRY AND EXTENSION The booking confirmation will expire on the date indicated on the travel booking confirmation. Expired purchases are non-refundable in whole or part. Once expired, purchases are no longer valid and will not be honoured by the merchant. MERCHANT TERMS & CONDITIONS Any Terms and Conditions of the supplier will always apply in addition to any specific terms of the offer stated by CurlyTales. For example, if a merchant is not open on certain days, the package will not be redeemable on those days. Refunds are not payable in the event that you are unable to use a package on account of the merchant’s usual terms and conditions. CONSECUTIVE DAYS Unless the offer specifically provides otherwise, offers must be used over one continuous period and packages cannot be split. For example, if a package entitles you to four nights at a resort, those four nights must be used consecutively – you cannot use two nights over one period, and then two nights over another. PRICE AND INVOICE ERRORS The Company endeavours to ensure that all prices listed on the Website are accurate and up-to-date. However, due to exchange rate fluctuations or increases in supplier rates, the Company reserves the right, up to and including the date of check-in, to adjust any fees, charges or prices as necessary, even if the travel products acquired have been paid for in full, to reflect such cost increases passed onto the Company. The Company reserves the right to correct any errors in fees, charges, rates or prices quoted or billed, even if the travel/restaurant products acquired have been paid for in full. WHAT IS NOT INCLUDED IN CURLY TALES PRODUCTS Flights (except where expressly stated), passport and visa fees, insurance, laundry, phone calls, beverages, meals not detailed in the itinerary, tips to tour Directors, motor coach drivers and local city guides, items of a personal nature, excess baggage, expenses, fees or costs incurred in case of illness, or of refusal of entry, detention in, or expulsion or repatriation from a country or part of a country. The Company is not liable for any expense, costs or loss incurred in relation to such matters. You agree not to hold the Company responsible for any such things. SUBMITTING A REQUEST FOR A REFUND A request for a refund must be submitted on hey@curlytales.com. All Members requesting a refund will be required to provide full particulars as to why they are seeking a refund in accordance with this policy. CurlyTales MAY REFUSE REQUEST In circumstances where we believe that a request for a refund does not fall within the scope of this Policy, is misleading, incorrect and/or deceptive or is otherwise invalid, CuralyTales may, in its absolute discretion, refuse a refund request. CurlyTales is under no obligation to provide you with reasons as to why your request has been refused. Please note, any fraudulent refund requests will be immediately referred to the relevant authorities. CHANGE TO POLICY CurlyTales may change this Policy at any time at our absolute discretion by posting the revised policy on this Website. It is your responsibility to review the terms of this Policy regularly. Your continued receipt of our daily emails will constitute acceptance and acknowledgment of the terms of this Policy. CONTACT INFORMATION Any feedback or questions regarding this Policy should be emailed to hey@curlytales.com and addressed to the and addressed to the Company Secretary.