Chhatrapati Shivaji Maharaj International Airport (CSMIA) in Mumbai is taking a giant leap forward in passenger experience with a significant expansion of its Digital Gateway programme. This innovative solution caters to both DigiYatra enrolled passengers and those using traditional methods, offering a smoother and faster journey through the airport.
Mumbai Airport Digital Gateway Programme
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The centrepiece of the expansion is a staggering increase in e-gates, the electronic access points for security checks. CSMIA has boosted the number from 24 to an impressive 68, the highest concentration of kerbside/landside e-gates in India. This translates to a threefold increase in processing capacity, reaching a remarkable 7,440 passengers per hour at Terminal 2 (T2) and 2,160 at Terminal 1 (T1). Passengers can now expect wait times of under a minute at the kerbside, a significant improvement from previous wait times.
CSMIA’s Digital Gateway is a shining example of technology, process excellence, big data analytics, and design thinking working in harmony. By leveraging these elements, the airport has achieved this remarkable expansion without any major physical alterations.
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DigiYatra And Biometric Validation
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The programme caters to both DigiYatra users and those who haven’t enrolled. Dedicated DigiYatra zones with 28 e-gates each have been established at T2, alongside a similar number for non-DigiYatra passengers. Terminal 1 boasts 6 e-gates for both DigiYatra and non-DigiYatra users, further enhancing overall capacity.
For DigiYatra users, the experience is truly seamless. Biometric validation allows them to breeze through the e-gates without needing to show tickets, boarding passes, or identification. The Digital Gateway leverages a network of Internet of Things (IoT) sensors and biometric face pods to seamlessly identify and guide passengers.
For those not enrolled in DigiYatra, the system still offers significant improvements. Advanced technology streamlines the process, minimising processing time. To assist first-time users, CSMIA has deployed “Digi Buddies” who provide guidance on using self-service systems like DigiYatra.
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The Digital Gateway programme signifies a transformative journey for passenger interaction zones. This robust digital platform, coupled with dynamic content displayed on digital screens, ensures passengers receive all necessary information effectively. With this expansion, CSMIA continues to set new standards in airport technology, prioritising a seamless, efficient, and technologically advanced travel experience for all.
Cover Image Courtesy: @csmia_official/ Instagram
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