In an interesting legal ruling, the First Additional District Consumer Disputes Redressal Commission has slapped a ₹7,000 fine on the Udupi Garden restaurant in Bengaluru. Highlighting consumer rights and service standards, this penalty was imposed on the restaurant because of its failure to provide hot and hygienic food to a customer. Read on to learn more about this case.
Bengaluru Restaurant Fined ₹7,000 For Not Serving Hot Food
The First Additional District Consumer Disputes Redressal Commission has penalised Udupi Garden restaurant for not providing a female customer with hot and hygienic food. As per a report in The Indian Express, the Bengaluru restaurant has been slapped with a fine of ₹7,000.
The complaint was filed by Tahara, a 56-year-old resident of Koramangala in Bengaluru. She was, reportedly, on her way to Hassan for a family trip on July 30, 2022. On the way, she decided to stop by Udupi Garden for some breakfast. The restaurant is located near a National Highway in Bengaluru Urban district and had allegedly served cold and stale food to the complainant. When she asked them to provide her with a hot meal, they rudely refused.
The complainant further mentioned in her complaint that she suffers from high blood pressure. To take her medication, she needed to eat. However, since the restaurant failed to provide her with hot and hygienic food, she could not take her medication either.
Also Read: Britannia Fined ₹60k For Selling Biscuit Packets Less Than Packaged Weight Mentioned On Label
What The Consumer Commission Had To Say About This Case?
On June 19, 2024, the First Additional District Consumer Disputes Redressal Commission fined Udupi Garden for failing to serve hot and hygienic meals to the customers. According to The Indian Express, Commission President B Narayanapappa has fined the Bengaluru restaurant ₹5,000 for deficiency of service. He further added a fine of ₹2,000 to recover litigation expenses for the complainant.
This complaint highlights the importance of consumer rights and service standards. What are your thoughts on this case? Let us know in the comments!
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