GoFirst becomes an addition to the list of airlines getting scrutinised for their customer service. As a result of careless oversight, on the morning of January 9, a flight from Bengaluru to Delhi scheduled to depart at 6:40 am failed to board 55 passengers and left them waiting in a bus on the tarmac. To compensate for the same, the airline issued free flight tickets with one year validity to the passengers who were left behind.
On Monday at 6:40 am, their flight G8 116 was scheduled to leave Bengaluru’s Kempegowda International Airport. The estranged passengers instead had to board a different flight that took off at 10 AM, four hours later.
DGCA Issues Notice To The Airline
While the Directorate General of Civil Aviation declared that they are investigating the mishappening, they have issued a request to the airlines to share a report on the incident. After the bus’s 55 passengers were abandoned on the tarmac, many of them took to Twitter to air their grievances with authorities. Many of them posted their complaints online using the hashtags #GoFirst, #JyotiradityaScindia, and #NarendraModiOffice.
These passengers had their luggage checked in and had their boarding passes.
They have prompted an inquiry into the matter. The Directorate General of Civil Aviation (DGCA) presented Go First Airlines with a show cause notice on Tuesday. They have formally addressed the errors on the airline’s part. As a result, the airline has removed the concerned employees from the roster until the investigation is completed.
Also read: Shocking! GoFirst Flight Takes Off To Delhi Leaving 50 Passengers Stranded At Bengaluru Airport
Passengers Get Free Flight Tickets, Valid For 12 Months
The airline has responded to this faulty incident, stating it was entirely unintentional. All of the passengers involved in this incident were offered accommodations on alternative flights and flown to Delhi and then to various locations.
In their spirit of delivering exceptional customer assistance, they were also offered one free ticket, valid for the next 12 months, for any domestic location.
While 53 passengers opted for accommodations on an alternate flight to their destination, 2 passengers asked for a refund on their ticket. The request was fulfilled by the airline.
This incident has been reported at a time when various other airlines are making news for damaging reasons as well. The Air India incident of a drunk man urinating on an old woman is still the centre of scrutiny.
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