Karnataka’s food safety authorities have shut down the juice counter at a PVR INOX multiplex in Bengaluru after a viral video allegedly showed staff reusing disposable beverage cups. The incident triggered widespread criticism on social media, prompting the state’s Health Department to inspect the outlet at Forum Mall in South Bengaluru. Scroll down to know more.
Viral Video Shows Alleged Reuse Of Disposable Cups At PVR Bengaluru
Our Health Department (@DHFWKA) Food Safety Officers have acted on a complaint about the cups used to serve juice to customers at PVR INOX, Forum Mall, Konanakunte Cross, Bengaluru.
During the inspection, officers found violations of food safety regulations. A notice has been issued to the establishment, and its juice counter has been shut down.
When it comes to food safety, the same rules apply to everyone, from big brands to small vendors. I urge all food businesses to strictly follow the rules and run their business with their customers’ health in mind. Public health matters as much as business.
If you notice unhygienic food, packaging or serving practices anywhere, scan the Food Safety QR code below and file your complaint. Every complaint will be looked into.
— UT Khader (@utkhader) November 5, 2026
Karnataka Minister for Health and Family Welfare, UT Khader, confirmed the action in a post on X on November 5. He said food safety officers found several violations during their inspection and issued a notice to the establishment. The controversy began on November 5, when Instagram user Mithil Kumar shared a video that appeared to show used beverage glasses stacked together. Kumar alleged that staff at the PVR INOX outlet in Forum Mall were reusing disposable cups to serve customers.
The video quickly gained attention, with social media users questioning the multiplex chain’s hygiene practices and demanding accountability. Following the complaint, food safety officers inspected the outlet at Forum Mall, located near Konanakunte Cross on Kanakapura Road. Khader said the inspection revealed violations of food safety regulations. The authorities then shut down the juice counter and served the establishment a notice. According to the Hindustan Times, in his statement, the minister said food safety officers acted on the complaint about the cups used to serve juice at the multiplex. He also emphasised that food safety regulations apply equally to large brands and smaller vendors.
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Khader urged food businesses to follow hygiene standards and asked members of the public to report unhygienic food handling, packaging or serving practices. He said customers could use the Food Safety QR code shared in his post to register complaints, adding that every complaint would be examined.
Forum Mall Apologises, Says PVR Is Investigating
While PVR INOX had not issued an official statement at the time of writing, Forum South Bengaluru responded to the viral video with an apology. In a comment under Kumar’s Instagram post, the mall said that the PVR team was investigating the incident and that appropriate action would be taken. It also thanked the user for bringing the matter to its attention and assured customers that the complaint was being taken seriously.
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The juice counter remains shut following the inspection. The incident has also brought attention to the importance of maintaining hygiene standards at food and beverage outlets, particularly in public spaces such as multiplexes.
What are your thoughts about this?
Cover Image Courtesy: X/utkhader
FAQs
What is PVR full form?
PVR stands for Priya Village Roadshow.
Who is the PVR owner?
PVR (now PVR INOX Limited) is founded and led by Ajay Bijli, who serves as the Managing Director.
What is the case with PVR Inox Bengaluru?
A juice counter at the PVR INOX multiplex in Bengaluru's Forum Mall has been shut down by Karnataka's food safety authorities following a public complaint alleging that disposable cups were being washed and reused to serve drinks like juice and Pepsi.
