Another day and another mismanagement incident by Air India is coming to the limelight. This time a passenger lost her pet cat while flying with the airline and she slammed Air India for allegedly not being able to manage her pet on this journey. The flyer named Jangneichong Karong was catching a flight from the Indira Gandhi International Airport when she unfortunately lost her cat. One of her friends has shared the entire incident on Twitter and how it proceeded further. Read on to know how the flyer ended up losing her cat in the busy Delhi airport.
Air India Allegedly Lost A Flyer’s Pet Cat
A Twitter user Sony S. Somar (@sonyssomar) talked about the entire mishandling incident on a Twitter thread. Sony tweeted about her friend losing her pet due to negligence by the airline staff.
My friend’s pet is missing due to negligence by @airindiain staff. This is a heart-wrenching tragedy and your negligence is inexcusable. You must take responsibility for your actions and make things right immediately. @RNTata2000
A few screenshots explaining what happened. pic.twitter.com/8b4lGenjRR— Sony S. Somar (@sonyssomar) April 25, 2023
Also read: Air India To Add Additional Flights To Dubai From Mumbai & Delhi This April! Deets Inside
Jangneichong Karong was about to catch her flight to Imphal at the Delhi airport with her 2 pet cats, according to a report by News 18. The staff informed her that she won’t be able to fly with them to the cabin on her ticket. She was provided with two options; either reschedule the journey or travel in the business class. The passenger decided to upgrade to business class so that she can fly with both her furry friends but unfortunately, there were no seats on the business class on that flight.
She had no option but to travel with her ticket and make her cats travel in the cargo. Everything was going well until she came to know that a cat ran away from there.
Sony S. Somar & Jangneichong Shared About The Conversation With The Airline
Jangneichong blamed Air India for allegedly losing one of her cats. She shared that it was mismanagement by the airline as she sent the cats in a well-built cage. She added that the staff did not take enough care of her kittens and that led to this terrible situation.
Screenshot of emails sent to @airindiain pic.twitter.com/OBnrBg1E7e
— Sony S. Somar (@sonyssomar) April 25, 2023
Moreover, last time she spoke to the duty manager (Indrajeet), he was mean to her, asked her not to call back and disconnected the call on her.
— Sony S. Somar (@sonyssomar) April 25, 2023
Air India apologised for the inconvenience.
I got a call to extend their apologies, but it’s not the apologies that I need now, but my kitten to be reunited with her brother. Makes me question how actively they are searching. Do u have cctv at all @airindia A kitten not train med to fast will not stay hungry for 3 days😟
— Jangneichong Karong (@janneichong) April 26, 2023
I am here now. Thanks Sony. I have wrote mails and mails for 3 days now. And, still there aren’t any positive reply from their side. The latest mail was asking them to allow a team of friends to go look for #Phoenix @airindiain how do u handle life? Patience is running out.
— Jangneichong Karong (@janneichong) April 26, 2023
Its the 4th day today. No reply!!! No access!!! No nothing @airindiain shame on you !! U don’t even own up to your mistake. It pissed me that many similar incidences have happened already. https://t.co/p6hMY5VaOh
— Jangneichong Karong (@jeanninechong) April 27, 2023
This is #missingkitten PHOENIX and SKKY. They are siblings . Didn’t want to separate them, so the plan was to give them a bigger area to run and play around. Unfortunately, Phoenix is still #missing in airport. Give permission to look for her. Demand CCTV footage of the incident. pic.twitter.com/JNqJXdKJ3z
— Jangneichong Karong (@jeanninechong) April 26, 2023
There have been no further updates on the whereabouts of the pet cat yet.
Cover Image Courtesy: Twitter/ Sony S. Somar (@sonyssomar)