Dubai Electricity and Water Authority (DEWA) has issued a fresh warning to its customers about scammers who are sending fraudulent messages claiming to offer prizes or discounts for paying bills or answering questions. The scammers are using fake email addresses and websites that do not belong to DEWA. The fake groups claiming to be DEWA are trying to trick customers into revealing their personal or financial information.
What Is DEWA?
DEWA will participate in the 5th AccessAbilities Expo 2023, as a strategic partner. DEWA will showcase its key innovative initiatives that support the inclusion and empowerment of people of determination in the work environment and community. #DEWANews pic.twitter.com/fCIbfqD3lX
— DEWA | Official Page (@DEWAOfficial) July 29, 2023
DEWA is the sole provider of power and water in Dubai, supplying over one million consumers throughout the emirate. The authority is known for providing dependable and high-quality services, and it has received numerous honours and recognitions for its excellence and innovation. However, a few scammers are attempting to exploit DEWA’s fame and legitimacy by imitating authority and duping its customers.
The power company in Dubai has advised its clients and the general public not to reply to these emails or click on any links contained within them. The supplier advises against clicking on the links because they could include malware or phishing efforts. Customers have also been reminded by the organisation to always examine the domain name of the email address and the website and to only use DEWA’s official channels for communication and payment. DEWA’s official website (www.dewa.gov.ae), verified social media accounts, smart app, Customer Care Centre (04 601 9999), and authorised payment partners are among them.
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Report Any Suspicious Activity On Official Website
Dear Customer, be careful of phishing emails and Inspect the sender’s email address before you open it. pic.twitter.com/dcoYNzt7uU
— DEWA | Official Page (@DEWAOfficial) June 20, 2021
DEWA has also encouraged customers to report any suspicious messages or activities to its security team by emailing security@dewa.gov.ae or calling 04 601 9999. The authority has assured customers that it takes all necessary measures to protect their data and privacy and that it works closely with the relevant authorities to combat cybercrime and fraud.
The authority has also reminded customers that it does not ask for any personal information or bank details by email, phone or SMS. Also, it does not offer any prizes or discounts for paying bills or answering questions. Customers can check their bills, consumption, payment history and other services through DEWA’s official website or smart app.
DEWA has reiterated its commitment to providing the best services to its customers and enhancing their happiness and satisfaction. The authority has also thanked its customers for their cooperation and vigilance in preventing fraud and protecting their interests.
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