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A new initiative launched by Ajman Public Transport Corporation in UAE ensures that customers can only exit if they smile at the sensor.
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#Repost @khaleejtimes Smile to exit' initiative brings happiness to customers in a whole new way – The Public Transport Corporation has installed a quirky new initiative geared at increasing customer satisfaction in Ajman. After finishing their business at the agency, clients must smile before exiting, activating the sensors which will allow the main door to slide open. If a customer does not smile, indicating their dissatisfaction, the staff will assist the client and work with them to solve whatever issues had arisen. Photo: M. Sajjad/ Khaleej Times #knowyourkt #inajmanuae?? #smile? #happiness #msajjad? #ktphotographer @ajmantransport #مؤسسة_المواصلات_العامة #ajmantransport #مواصلات_عجمان . . .
What Is It?
The Public Transport Corporation in Ajman has launched a quirky new initiative where customers exiting the place need to smile at the sensor, allowing them to exit. In the event that a customer indicates their dissatisfaction by not smiling, officials at the center would assist the client to resolve the issue.
The initiative will help increase customer satisfaction. According to Omar Mohammed Lootah, CEO of operations, at the corporation, a smile helps bring to life the organization by breaking the monotony of the office. As soon as customers enter the corporation office, they are greeted by ‘Marhabani’ staff – who can speak Arabic, English, Urdu and Bengali.
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