Woman Orders 10 Rasmalai From Zomato Which Turn Out Stale & Sour In Taste; Asks For Refund!

by Shreya Rathod
Woman Orders 10 Rasmalai From Zomato Which Turn Out Stale & Sour In Taste; Asks For Refund!

Food aggregator apps have made ordering food a little easier than before. In fact, now we have more options and can order from a distant restaurant. However, there are people who have faced issues with their orders. And many have taken to social media sites to report it! Recently, a woman shared her experience of ordering rasmalai from Zomato.

Woman Orders 10 Rasmalai From Zomato Which Turns Out To Be Stale!

A user on X, Jahnvi Pahwa, shared her experience of ordering from Zomato. According to the tweet, she ordered 10 rasmalai from Singla Sweets in Delhi on the food aggregator app. However, they turned out to be stale and sour tasting and claimed that the customer care service was extremely poor. She further asked for a refund for the poor quality of rasmalai she delivered.

Zomato Care responded to the tweet stating that her concern was resolved over the DM. And if there are any more concerns, they are available to help her. However, she responded by stating that her issue was not resolved and asked them to check the DM.

Also Read: Kerala High Court Highlights Importance Of Home-cooked Meal For Kids; Says No Swiggy, Zomato

Other Food Order Refund Incidents With The Company

zomato delivery refund
Credits: Canva

In November 2022, Zomato was forced to pay a client ₹8,362 as compensation after failing to deliver an order. A student from Kerala recently purchased meals through Zomato, however, neither the order nor the reimbursement for the food was sent to him. The student further claimed that despite placing two separate orders on the same evening, none of them were delivered. A Kerala consumer court has now mandated that the delivery service pay the student ₹8,362 as compensation.

For people with late-night food cravings, online food aggregators are typically a one-stop shop. Online meal ordering might be simple, but it can occasionally become tiresome if the order isn’t delivered on time or is abruptly cancelled by the aggregator. One such incident involved a man by the name of Ajay Sharma in August 2022. He complained to Chandigarh’s State Consumer Disputes Redressal Commission, saying Zomato had cancelled his pizza order and failed to deliver it.

At 10:15 pm, Sharma claimed to have ordered pizza through Zomato and paid the price (about ₹287), which included the cost of on-time delivery.

Also Read: Zomato Asks Karthik From Chennai To Delete 139 Saved Addresses, Netizens Call Him Omnipresent!

Zomato rejected the order and started a refund process at 10:30 pm.

Cover Image Courtesy: Canva & Jahnvi Pahwa/ X

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