In what has probably happened to many of us, a Bangalore man’s luggage was mistakenly taken by a co-passenger. Since the bags looked similar they were accidentally exchanged. The incident might seem like a normal one. But here’s where it gets bizarre. On repeatedly contacting the customer care of the airline, he received no help. So, the Bangalore man decided to take matters into his own hands and how!
Nandan Kumar’s Bag Got Accidentally Exchanged With Co-Passenger
Nandan Kumar, a software engineer travelled from Patna to Bangalore in an IndiGo flight. His bag got exchanged with another passenger. Kumar took to Twitter to not only share his concern but his unique solution to the problem. After repeatedly contacting customer care and failed attempts at locating the co-passenger who took his bag by mistake, the software engineer took matters into his own hands. He used his developer skills and opened the developer console on the @IndiGo6E website.
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I realised it only after I reached home when my wife pointed out that the bag seems to be a different from ours as we don’t use key based locks in our bags.
PS: We have too much faith in airline staff 😝😝
So right after reaching home I called your customer care. 3/n— Nandan kumar (@_sirius93_) March 28, 2022
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He Hacked Into IndiGo Website & Retrieved Luggage After No Help From IndiGo
Next, he commenced the whole check-in flow with a network log record. The software developer successfully located the passenger who took his bag by mistake. And finally got retrieved his luggage. Taking to Twitter, he shared his story about hacking the IndiGo website to find a solution to his problem. IndiGo responded by apologising for the inconvenience while assuring netizens that their website had no security lapses, which was pointed out by Nandan Kumar. This post has gone viral, with many commending him for his genius solution and also planning on asking him for future help lest they face such issues.
Already Got my bag , with very minimal help from your team. Thanks to a vulnerability in your system, I was able to get contact to the co passenger and got my bag. Your team didn’t even follow up on the case.
— Nandan kumar (@_sirius93_) March 28, 2022