SpiceJet systems faced a ransomware attack on Tuesday night and it led to interfering and delaying Wednesday’s morning flight schedule. The delay in flights occurred at the Delhi airport and the passengers were completely furious with the obstruction. A SpiceJet flyer Mudit Shejwar tweeted about the entire incident. He described how people waited in long queues because of prolonged delays. He stated that the flight he was on did not take off even after waiting for over 80 minutes of the boarding formalities.
Mudit Shejwar tagged Spicejet, Civil Aviation Minister Jyotiraditya Scindia, Airport Authority of India, and also the Delhi airport authority while sharing on the social media platform.
On board flight SG2345 to Dharmshala, it’s been already 80 mins since we boarded the plane we have not taken off yet,the only communication is of some server down and issue with paper work for fuel, is this for real @flyspicejet ?? @JM_Scindia @AAI_Official @DelhiAirport pic.twitter.com/cngiyTmnXg
— Mudit Shejwar (@mudit_shejwar) May 25, 2022
Ransomware Attacks Lead To Losing Data
The ransomware attack is quite dangerous in which the attacker can encrypt all kinds of files and data of the victim. Victims have a high risk of facing a financial loss to retrieving back all their personal data. Such attacks can lead to experiencing lost productivity, IT costs, network modifications, legal fees, and also the purchase of credit monitoring services for employees/customers.
After some time, SpiceJet addressed the matter and posted on their Twitter handle that the situation is under control. They mentioned that their IT team solved the issues and flights are operating properly.
#ImportantUpdate: Certain SpiceJet systems faced an attempted ransomware attack last night that impacted and slowed down morning flight departures today. Our IT team has contained and rectified the situation and flights are operating normally now.
— SpiceJet (@flyspicejet) May 25, 2022
The SpiceJet Flyers Flooded The Platform With Their Complaints
Many passengers had to face these problems and no proper association from the airline made them utmost furious. The flyers tweeted and updated people about the situation and how the airline did not serve the customers properly. The airline did not even notify the passengers about the flight delays. Also, some flights got cancelled. However, the passengers had no idea about it. The website and customer care numbers of SpiceJet came to no use as none were working.
— Dharmesh Mehta (@dharma_mehta) May 25, 2022
A simple text ‘your flight is running late by 2 hours’ would cause less anxiety, frustration and save time that is wasted while you wait like an idiot at the airport. Thanks to @flyspicejet not sending that text, pretty sure more than 150 people waiting like morons @PatnaAirport
— Abshar alam (@aby_nh) May 25, 2022
@flyspicejet My flight from Bagdogra (IXB) to Chennai (MAA) SG 322 has been cancelled… The website for rebooking/changes and the customer care number are also not working. My travel is for medical reasons. Don’t you think that there is some responsibility from your side?
— Arnab Pal (@arnabpa43305476) May 25, 2022