Putting customers first, Emirates has rolled out new travel waiver policies for rebooking and refunds on tickets. The airline has eased concerns about pre-booked summer travel by extending waiver policy to tickets issued before 31 May 2020, for travel before 31 August 2020.
Here are three options travelers can pick from:
1. Keep Your Ticket
All Emirates tickets booked before 31 May, for travel up to 31 August will automatically be extended for 760 days. Customers holding such tickets can rebook when they decide to travel. Passengers can then contact Emirates or their travel agents to reschedule their flight- within two years from the day their ticket was originally issued.
The ticket will be valid for any flight to the same Emirates destination or to another city within the same Emirates region with no fees for changes. Passengers can also rebook their ticket to travel to another region without any charge. However, any fare difference will be applicable.
2. Request A Travel Voucher
Passengers can also request for a travel voucher which will be valid for one year from the date of issue. The voucher can also be extended for a second year. In addition, the voucher can also be used on any Emirates product or services. No change fees apply to this voucher, so customers will have more flexibility to reschedule when they are ready to travel again.
Customers who have opted to keep their ticket or opted for a travel voucher can still apply for a refund, if they are unable to travel. There will be no refund penalties. Emirates has also made it easy for customers to request these options online through a simple form.
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