The Go First airline had cancelled flights till May 12th due to operational reasons. While the passengers set to board these flights from May 3rd to 5th were supposed to get a repayment. According to their tweet, the money was supposed to be issued via the original payment method. However, passengers are getting credit notes instead of refunds.
Go First Passengers Get Credit Notes Instead Of Refund
Attached is screenshot of email from go first. But still no refund. Agent has not got any refund yet. After DM also no reply from u. pic.twitter.com/15NL22k2Ll
— Niraj Kothari (@NirajKothari12) May 8, 2023
According to a report by Times Of India, passengers with cancelled Go First flights are facing a long wait for their refunds. Instead of money being credited to their accounts, these passengers have received credit notes via email. Even the travel agencies and portals state that they haven’t received any refund from the airline. In fact, the passengers won’t get any of their money back until the refund is credited!
Travel operators anticipate reimbursements to become a difficulty as emails and WhatsApp messages made to the Go First representative have gone unanswered. A similar situation was caused during the shutdown of Jet Airways and Kingfisher.
Also Read: Amidst Bankruptcy, Go First Further Cancels Flights Until May 09; Here Are The Updates
Social media is flooding with requests and complaints of refunds. The DGCA (Directorate General of Civil Aviation) had asked airlines to refund the flyers’ ticket money. While passengers are frustrated as they lose their hard-earned money!
@DGCAIndia please help!!@GoFirstairways is issuing credit notes instead of refunds for the cancellations
What do we do with the credit notes when airline isn’t flying only
Please intervene and direct them to refund our money#GoFirstAirlines #GoFirst— CA Resham Runwal (@MrJethaLol) May 8, 2023
The Airline’s Bankruptcy
Thousands of passengers are left waiting for their money back as all Go First flights have been postponed until May 12 as the airline files for bankruptcy. The airline has given several of them credit notes, but not actual cash.
In light of this, numerous travel agent groups in Pune have urged the government to reinstate domestic rate caps in order to reign in the rapidly rising cost of airline tickets on various domestic routes. They assert that the summer travel season is being negatively impacted by the high ticket prices.
The airline was facing several issues related to the Geared Turbofan engines provided by Pratt & Whitney, a US-based company. Also, they (Go First) couldn’t meet their financial obligations anymore.
Also Read: Go First Bankruptcy: The Cabin Crew Is Stranded In Different Parts Of The World
In addition to this, they had grounded flights that consisted of more than half of the airline fleet.
Cover Image Courtesy: Go First/ Facebook