While travelling by flight, many things can turn out to be unexpected. Delayed flights, expensive airport food, poor in-flight meals, and even damaged suitcases are not always experiences we look forward to. Now, a post has gone viral claiming that IndiGo damaged a passenger’s suitcase and is offering compensation that is much lower than the actual cost of the bag. Read on to know more!
IndiGo Offers Lower Compensation Than Bag’s Actual Cost
My sister flew with @IndiGo6E and they broke her bag. The bag is a Mokobara bag that I got at around 8k.
They are offering her a safari bag or 4500 INR as per their policy. What kind of policy is this. Consumer safety is a joke in this nation. @DGCAIndia ?? pic.twitter.com/SpLtqUWq4R— Ashutosh (@sonasingh46) April 28, 2026
An X user, Ashutosh (@sonasingh46), shared his sister’s terrible experience on an IndiGo flight. In the post, he mentioned that his sister recently travelled with the airline and later found that her bag had been broken. However, as per the airline’s policy, they are offering her ₹4,500 as compensation. But here’s the twist!
The damaged bag is from Mokobara and is worth around ₹8,000. The compensation being offered is much lower than the actual value of the bag. The X user added, “What kind of policy is this? Consumer safety is a joke in this nation.”
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Internet Reacts To Viral Post
His post quickly gained attention and raised questions about airline policies. Many users criticised the compensation, while some supported the airline.
One user added, “If someone travels with an LV bag or Tumi and it gets damaged, would you expect them to replace it with the same brand?”
Another netizen commented, “Please sue them, otherwise they think they are untouchable and keep fooling people.”
“They don’t care about your loss but want to follow policy. What about the policy for customer luggage handling?” one comment read.
One user suggested, “That’s why train travel is preferred by most Indians. On flights, it’s better to carry only hand luggage.”
What are your thoughts on this? Tell us in the comments below!
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Cover Image Courtesy: X/@sonasingh46
FAQs
What is IndiGo’s luggage damage compensation policy?
According to its luggage damage compensation policy, IndiGo offered ₹4,500.
Why was the IndiGo flyer with a Mokobara bag upset with the airline?
The flyer was upset because IndiGo allegedly damaged a ₹8,000 Mokobara bag but offered only ₹4,500 as compensation.
How did social media react to the viral IndiGo post?
Social media showed mixed reactions, with many users criticising IndiGo for low compensation while others defended its policy.