In a concerning piece of news, an Air India flight from Delhi to San Francisco was delayed by over 20 hours due to multiple reasons. Flight AI 183, was originally supposed to take off at 3:20 am on Thursday and it will depart at 11 am on Friday. During this delay, a few passengers fainted due to lack of proper air conditioning in the cabin after which they were made to deboard the plane. Read on to learn more about this disastrous flight.
Passengers On Air India Delhi-Francisco Flight Agrieved Due To 20-Hour Delay
An X (former Twitter) user, Abhishek Sharma took to the microblogging platform to highlight an “inhumane” incident. Sharma tagged Air India and asked them to let him and the numerous other parents stranded at the boarding area be allowed to go home. He further mentioned that his flight AI 183 was over 8 hours late. The crew made people board the plane and sit without air conditioning. Later, passengers were made to deplane and forbidden from entering the terminal as they had completed their immigration.
@airindia please let mine and the numerous other parents stranded at the boarding area go home!
AI 183 is over 8 hrs late. People were made to board the plane and sit without ac. Then deplaned and not allowed to enter the terminal because immigration was done#inhuman pic.twitter.com/0XdDBAovBK
— Abhishek Sharma (@39Abhishek) May 30, 2024
He shared pictures of passengers sitting on the ramp. Many were eating out of their tiffins with their bags strewn around, looking sullen and helpless. At 8:43 am on May 31, Sharma shared an update. He stated that Air India arranged for accommodation for the stranded passengers at 2 am. The airline issued a new boarding pass with a departure time of 11 am. Parents are back at the airport however, he mentioned that even the next flight seemed cancelled and the airport staff weren’t giving any clarity to the passengers.
Airline Apologises For Inconveniencing Passengers
Sharing another post, Sharma slammed Air India for being a “cash cow.” He called old aircraft, bad seats, and cancellations the norm. Furthermore, he stated that his parents on this flight struggled due to the delay and lack of information for 16 hours.
Dear Mr. Sharma, we understand the inconvenience this delay has caused and sincerely apologize. Our team is dedicated to finding the best possible alternatives for our passengers and ensuring a comfortable journey. Please reach out to our ground team for immediate support.
— Air India (@airindia) May 30, 2024
In response to Sharma’s posts, Air India apologised for the inconveniences caused due to the delay. Furthermore, the airline stated that it was trying to find the best possible alternatives for its passengers to ensure a comfortable journey. And urged him to speak to their ground support for further assistance. While Sharma appreciated the response, he urged the airline to convert this into action. And sharply replied that 10 hours would seem enough time for their team to make things comfortable for their passengers.
Also Read: Passenger Slams Air India For Dirty Seats, No In-Flight Entertainment, Small Legroom & More
We hope such untoward incidents can be avoided.
Cover Image Courtesy: @39Abhishek/ X
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