Over 250 Air India passengers faced a frustrating ordeal in Copenhagen, Denmark after their flight to Delhi was cancelled and they were stranded due to a technical snag. The stranded flyers, including young children and senior citizens, have been stuck in Denmark for two days with limited information and inadequate food options.
Air India Passengers Stranded In Denmark
Ashok Mehta, a 64-year-old passenger, recounted the ordeal in a statement to the Times Of India (TOI). He stated how Air India has not given any updates even though they have been stranded for two days now. Mehta and his family were part of a 17-day Scandinavian tour and were scheduled to fly back to Delhi on an 8.45 pm flight on June 30th.
However, their plans were disrupted when Air India abruptly cancelled flight AI-158 at 11 pm, citing technical problems with the aircraft. The passengers had already completed their immigration formalities. After the cancellation announcement, they were made to wait another three hours to get clearance to leave the airport. It was a long night, especially for senior citizens, pregnant women, and families with young children. They barely had any food or water during this time. The Danish authorities even held onto their passports until they finally left the airport premises.
Also Read: Air India Express Flight Hit By Stair Truck; Grounded At Surat Airport Due To Damaged Left Wing
Hostel-Like Rooms And Food Coupons
The airline reportedly accommodated passengers in “hostel-like rooms,” which added to the passengers’ woes. Food also presented a major issue for Mehta and his family. Even though Air India provided meal coupons to be used at a nearby mall there weren’t any options that catered to dietary restrictions.
The disruption was acknowledged by an Air India spokesperson, who offered some clarification on the situation. In a statement to TOI, they said that the Copenhagen team had been working diligently to minimise inconvenience caused to passengers due to the unforeseen circumstances. Hotel accommodation has been provided, and passengers have been offered the choice of a full refund or complimentary rescheduling on a future flight. The announcement of the revised schedule will be made soon.
Stranded Air India passengers vented their frustration as the airline scrambles to fix things. Communication lags, facilities fall short, and dietary needs were ignored, adding insult to injury for the already inconvenienced travellers.
Cover Image Courtesy: @airindia/ Instagram
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