Video Of IndiGo Passenger Being Rude To Staff Goes Viral; Here’s Why The Airline Was In The Right This Time

IndiGo has recently made headlines for delayed flights. After the viral incident of a passenger punching the co-pilot of a Delhi-Goa IndiGo flight, another incident has gone viral. In this case, a woman is recording a staff member of IndiGo. The IndiGo passenger, who describes herself as a solo traveller, is claiming that IndiGo owes her accommodation because of the delay and that the personnel is being rude. However, the IndiGo personnel refuses. Here is why the airline personnel is actually not wrong in this situation.

IndiGo Passenger Criticised For Being Rude To Staff Member

#dgca #indigoairlines
It was the middle of the night and the flight was delayed for more than 8hrs. Despite of being a rule from the airlines where the customers are entitled to accommodation the indigo manager denied of providing one. She was very rude before I took this video. pic.twitter.com/6q9loanqOr

— Author Prajnaa (@AuthorPrajnaa) January 14, 2024

A video went viral on X (formerly known as Twitter) which showed a passenger in an agitated conversation with a staff member of the IndiGo airline. The passenger’s flight was delayed by more than eight hours.

Ma’am, we truly regret this discomfort and assure you that it is never our intent to disrupt the travel plans of our flyers. However, our flights were affected due to the consequential effect of bad weather which is beyond our control too. 1/2

— IndiGo (@IndiGo6E) January 15, 2024

Under such circumstances, the passenger believed she was entitled to an accommodation by the airline as per the official rules. In the video, the passenger is heard constantly interrupting the staff member as she she is attempting to explain the situation.

Also, we’d like to speak with you to assist you. Please DM us your contact number along with your PNR so we may connect with you. ~Prabh 2/2

— IndiGo (@IndiGo6E) January 15, 2024

The caption of the video said that the personnel was being very rude to her and hence, she had to start recording a video.

Also Read: IndiGo Pilot Assaulted By Passenger On Delhi-Goa Flight While Announcing Delays; Apologises For His Actions

Here’s Why The Airline Is Not In The Wrong This Time

Kudos to Nethra, for handling this so well @IndiGo6E

It’s a pity that @AuthorPrajnaa did not know the rules fully – in case of bad weather & acts of God the airlines are not bound to provide accommodation.

Let’s all be a little more understandable with airlines over the crisis…

— Sanjay Lazar (@sjlazars) January 15, 2024

However, the airline personnel Nethra was trying to inform her that the rule was not applicable if the delay was because of bad weather, which was the reason for the delay in this case. This means that the airline was not obligated to provide accommodation to the passenger.

You are rude and screaming. The 6E staff is treating you with courtesy.

— Anand Sankar (@kalapian_) January 15, 2024

Many people were impressed by how calmly Nethra handled the situation. They did not agree with the passenger when she wrote that the personnel was being rude to her. 

Also Read: IndiGo Flight Delay Fiasco: Why Did The Passenger Punch The Pilot On Delhi-Goa Flight? Find Out Here

Were you aware of the nuances of this rule? Let us know in the comments section below!

Cover Image Credits:@AuthorPrajnaa/X (Formerly, Twitter)

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