X User Meets Elderly Delivery Man Who Climbed 2 Floors: Suggests Apps To Ask Customers To Come Down

Ordering groceries, medicines, and sundries has become a piece of cake. In about 10 minutes to an hour, almost anything we order comes right to our doorstep without us even letting out a bead of sweat. That’s how easy our lives have become. But to make things easier for us, there are people who go through some hardships. Elderly and even specially-abled delivery partners toil day and night to make a living, their plight unbeknownst to customers. Perhaps, things need to change, mused an X user.

X User Wants Delivery Apps To Inform Customers About Elderly Or Specially-Abled Partners

Abhay Singh, an X user, revealed an encounter with a Blinkit delivery partner. Singh revealed in his post that he met a deliveryman who had to climb two floors of his building. When the delivery partner handed over the parcel, Abhay realised that he was an old man. And he was struggling to keep up pace with his demanding life. The X user instantly felt guilty that the elderly man had to ascend two flights of stairs to deliver the parcel.

Just met a Blinkit delivery guy—asked him to climb 2 floors.
He came up, handed over the order… and he was old, struggling.
Felt guilty instantly.

What if quick commerce apps let delivery partners flag age/disability, and customers opt to come down?

Tech can be kind too.

— Abhay Singh (@ThakurAbhay342) May 7, 2025

That’s when Abhay Singh mulled over the need for quick e-commerce apps to let delivery partners flag their age and disability. Moreover, if they do so, the app can urge customers to come to their apartments and homes and receive their parcels. Abhay Singh’s post garnered over 628.7K views and over 600 comments. Many Netizens recounted their experiences with elderly delivery personnel.

Tech Needs To Make Space For More Empathy

An X user, Madhur, shared that he never asks delivery partners to climb the stairs at his home. If he stays in a place without a lift, he himself descends the stairs to collect his order. Also, he stresses on tipping delivery partners. Vineeth Naik also pointed out the need for customers to collect their orders themselves if their building doesn’t have an elevator.

Right. There must be a system, at least, an option. After an age, one works for livelihood but the body gives up and its like struggling, dragging self, quite a challenging situation that one realises only when reaching that age or having joint problems.

— Shams Ur Rehman Alavi شمس (@indscribe) May 7, 2025

I used to live on 4th floor of a building with no lift.

When it was a heavy order (Dmart) used to go down to help them. When it was light, used to go down 2 floors. (All, without them asking)

Simple moto: You don’t know when a simple prayer of whom would affect your life.

— Nabil Kazi (@nQaze) May 7, 2025

Ankur recounted meeting a delivery man who was specially abled. He was hard of hearing and expressed himself through sign language. That’s when this X user also wished for delivery apps to add persona details, which would be handy to ensure kindness and safety in all situations. Many Netizens agreed with Abhay that there should be a system in place for customers to understand the plight of delivery partners to instil more empathy for them.

I never ask the delivery guys to climb steps
If I’m at a place without a lift, I go downstairs to collect the order
This is basic courtesy
And don’t forget to tip them, no matter how little, the gesture matters.

— Madhur (@ThePlacardGuy) May 7, 2025

Had a similar where the person was deaf and dumb. I kept calling him but eventually the guy came and then he expressed through hand gestures about his disability.

Having a delivery persona detail can be really handy is every aspect . Be it kindness or safety.

— Ankur | Powerful Options Trader (@powerfulankur) May 7, 2025

We hope that quick commerce delivery platforms take this into account, and there could be changes to bring empathy to tech.

Cover Image Courtesy: Internal