One of the worst fears while flying is what if the airline forgets or loses our luggage or worse, damages it during transit! That’s why many of us have turned to electronic luggage tags or similar equipment to keep track of our goods! Now, however, Air India Express has made things quite easy for all their customers. The airline announced the launch of ‘Bag Track and Protect’ services. This service will help you track your luggage and even get compensation in case of any delays in luggage arrival. Read on to know more about this new service by Air India Express.
Air India Express To Launch ‘Bag Track And Protect’ Services
Air India Express has announced the launch of ‘Bag Track and Protect’ services to help their customers keep track of their check-in luggage. Coming together with Blue Ribbon Bag, the airline introduced this comprehensive and dynamic bag tracking service for frictionless travel for its flyers.
The ‘Bag Track and Protect’ service provides real-time updates to the flyers via email and SMS. They can also track and expedite the return of delayed baggage with this service. In case of any damage or loss, this service ensures compensation to the flyers as well!
Talking about this new service, Siraj Shah, Senior Vice President & Partner at Blue Ribbon Bags, said, “We are excited to enter into this partnership with Air India Express, given their dynamic and ambitious growth strategies. We expect our expertise in baggage tracking and protection services will play a pivotal role in enhancing customer satisfaction and ensuring seamless travel experiences for Air India Express guests.”
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Everything You Need To Know About This Service
To avail the ‘Bag Track and Protect’ service, you will have to pre-book it from the add-ons page of the Air India Express’ app or website. You can book this service for ₹95 on domestic and ₹330 on international flights. It will help you track and expedite the return of delayed baggage and also provide real-time updates via email and SMS.
The best part about this service is that if the baggage is not delivered within 96 hours of the flight landing at the destination, then you’re eligible for compensation. It ensures a compensation of ₹19,000 and ₹66,000 (per piece) for domestic and international flights, respectively.
If you have ever faced the trouble of missing luggage or delays, then you know how important this service can be for the aviation industry! Share your thoughts about it in the comments!
Cover Image Courtesy: Air India Express