When you think of ordering food online, Zomato and Swiggy are probably the only two companies that come to mind. Given their popularity in India, many restaurant partners use both apps to receive orders from customers online. Hence, what happened to this user might have also happened to you. And if it made you chuckle and wonder why it happened, here’s the answer. A user ordered food from Zomato but it was packed using tapes from Swiggy.
User Orders Food From Zomato, Receives It Packed In Swiggy Tapes
— Gaurav singh (@Gaurav121Singh) October 11, 2023
Recently, a user took to X (formerly known as Twitter) and shared his experience slightly funny experience. The user, who is named Gaurav Singh, shared that he ordered food from Zomato. Now, whenever you order food online, it generally comes packed using customised tapes belonging to respective companies.
However, this was not the case in this situation. The user received it packed in tapes which belonged to Swiggy. The user found this to be unusual and quite funny because Zomato and Swiggy are actually competitors.
Company Responds And Tells Why This Must Have Happened
Hi Gaurav, this generally happens when restaurant partner runs out of packaging tapes available with them. If you have faced any inconvenience in your order then please feel free to initiate a private message. That said, we’re taking this up with restaurant partner. (1/2)
— zomato care (@zomatocare) October 11, 2023
Zomato’s X account was quick to respond to the situation. According to their response, this usually happens when the restaurant partner runs out of packaging tape. They usually resort to packing it with whatever they have available at hand.
This time, it must have been the packaging tapes from Swiggy, and hence, the user received this weird unofficial “collaboration” between the two leading food delivery platforms in the country. The response also added that if there was anything wrong with his order, he was free to reach out.
They also said that regardless of the situation, they would make sure to reach out to the restaurant partner to ensure that this instance isn’t repeated.
Has this occurrence ever happened to you before? And did you wonder why that was the case? Let us know in the comments below!
Cover Image Credits: @Gaurav121Singh/X (Formerly, Twitter)
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